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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

Loading Reviews ...
F
freddy
5/9/2017
I had great service from my contractor who was willing to come out at all hours, was very knowledgeable and explained the whole process answering all of my questions, was fast and efficient and left everything clean.

G
Geraldine J
5/9/2017
I had a leak in my bathroom it was on a Saturday and they told me they could not find a plumber so I suggested that I could find one locally and they would reimburse me. According to their policy they are suppose to be 24-7. they are not. I waited and called with just a message telling me they had a huge call volume this went on the entire night. On Sunday I called and was given the run around finally reaching someone was told to contact authorization for my reimbursement to the services because the plumber had to leave. I called on Tuesday and was told that My contract would not cover the valve which is just a small part of the fixture. This company is a fraud. I never was sent a... Read More

K
kelly
5/9/2017
I had a problem with the air conditioner and submitted a claim with Select Home Warranty. Since the repair, everything is working and our home's back to normal.

W
wonder
5/8/2017
Very quick turnaround claim service. Great customer service representatives who answer any and all your questions. I highly recommend Select Home Warranty.

Larry M
5/7/2017
So far it been nothing but problems with them. I filed a claim they called me back 2 days later and said that they were behide and i needed to get my own contractor but before he can do any repairs you have to get ahold of the claim center and have them approve it 1st or you wont get reimbursed for the repairs. Well trying to get ahold of them is a pain in the ass. When i finally got ahold of them 3 hours later after contractor was here and left they said they needed to talk with him. Even though the costumer service lady said i can have repairs started since they charge $65 hr. The claims center told me i shouldnt have done that since i needed the approval from them. So now i am going... Read More

D
donna
5/7/2017
My most recent experience was an outstanding one. The contractor contacted me quickly and came to make the service call when he said he would. He was professional and knowledgeable. He made the repair and left the work area spotless.

E
elizabeth
5/5/2017
The company was very considerate. They took the time to show me what was wrong and how they were going to fix it. The man that did the repairs was very knowledgeable and kept me updated on when he was going to return. He made the required repairs in a timely manner. I highly recommend Select Home Warranty.

T
tamara
5/5/2017
SHW came out for the air conditioner issue in my most recent claim and I was pleased with the experience. The claims rep did a great job and the contractors did tremendous work. A checkup was done and everything was fine with the air conditioner. It's been performing excellently since the repair. I'll definitely continue with the service.

L
lori
5/4/2017
Fantastic, very happy with your service! Service people are very prompt and call within an hour of their arrival. Telephone customer services are also great, but time on the phone can be long, however they inform you of this in initial part of the call.

S
sarah
5/4/2017
Contractor called promptly to schedule an appointment to fix our dishwasher. Service person was thorough and pleasant.

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