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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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J
javon
4/28/2017
I've been with Select Home Warranty for five years. Recently, I had an issue with my air conditioner and I submitted the claim over the phone. The customer service reps I dealt with and the contractors that came were fine.

A
amy
4/27/2017
I filed a claim last week for my water heater. Select Home Warranty sent someone to repair the water heater. The service contractor was very professional. I was very pleased with how my claim was handled.

C
C S
4/26/2017
Worst company EVER. No repairs and NO replacements.No companion from customer service. No calls from "supervisors". I will post on Facebook and other social medias to protect others from these cons.

L
Lisa
4/26/2017
Not reliable, not trustworthy! SHW will find all the excuses not to pay for the fix nor replacements. I bought several policies with them. The first service call ever and they said it was not covered. I cancelled out all my policies and go somewhere else. Don't waste time or money, go somewhere else.

D
denise
4/26/2017
I've used the Select Home Warranty warranty for my AC unit. I filed the claim over the phone and they quickly came out and took care of the problem. It was done within an hour. The contractor was friendly and very professional. I've been with them since I bought the house back in May 2016.

Tripp D
4/25/2017
Select Home Warranty is an absolute disaster when it comes to customer service and their sub-contractors. Below is a detailed account of my experience with a claim for my clothes washer: A claim was filed with Select Home Warranty on April 4th and a repair technician arrived at my home on April 6th. They were unable to diagnose the issue but stated they would do some research over the weekend and get back to us on Monday. Monday came and went without hearing from the repairman. After numerous attempts to contact the repairman, finally on April 11th I make contact with him--he states he is unable to diagnose the problem so I need to call the warranty company back. When I spoke to SHW... Read More

Shannon G
4/25/2017
I have this company ... two claims and no follow up. They told the one service company not to talk to me to go directly through them and I had to call to learn that my claim was denied. And, I was waiting to get my pool pump fix ... more cost to me cause I needed more chemicals ... I still yet to hear from this company

P
Prashant P
4/25/2017
SCAM !! SCAM !! BIG SCAM !! Worst warranty company you can expect ever. I had 3 different companies so far for my home warranty and this is worst of all. I bought a warranty for $354 in March-2016 with 2 addional months free as they advertise. In May-2016 My AC went down with bad capacitor. In the month of May the temperature is above 95 degree in Florida. I opened a claim on Thursday and couldn't get contractor until Satruday and those contractors did not work in the weekend. So I called SHW and they said get your own contractor and they will reimburse with receipt and all. So I did and paid $200 to with receipt to some local AC repair company and then submitted... Read More

Becky M
4/24/2017
We have Select Home Warranty, we have had three different issues, one with our garage door, another with our garbage disposal and our refrigerator ice maker. Each time we called they stated they did not cover any of these items. Okay so why do we have this warranty company it is worthless. With our garage door they finally gave us a $100 check and made us sign an agreement that we would not sue. With our garbage disposal we called last week and they said they would get someone there. A day went by and no one called so we called Select Warranty back and they said oh we don't cover that? First they said they would and then they said the would not??? Something is wrong with this company. Then... Read More

S
Steffi
4/24/2017
When we bought the house, the seller had purchased one year through Select Home Warranty. So, we stayed with them. The claim process was very easy. When I made the arrangements for the claim, my husband was home and he said the service man was very nice. He came in, and did the work. There were no issues with him at all. It was a very pleasant experience.

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