Select Home Warranty Review
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.
They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
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4214 Customer Comments & Reviews
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Select Home Warranty Well where do I start. This is now my second home insurance policy. The first one was with American home Shield. Select home warranty is the second one. I have to say out of the two Select Home Warranty is the worse. They take forever to process a claim and they're grossly understaffed. My first complaint is with the 24 hour service. Select Home Warranty is not a 24 hour service company. You can place a claim in 24 hours but it will not get processed after normal business hours or over the weekend. Once you place a claim they give the service techs no information. So even if you have get call on the weekend they will not be able to repair your problem because it... Read More
I been with Select Home Warranty for about a year and had been satisfied up until today. I submitted a claim for my AC unit not cooling. I never received an email confirmation so I had to call them several times for them to finally find an AC Company in my area. The Company Technician was very very unprofessional, he arrived at my house hours after the time that he said he was coming, he also arrived with no refrigerant to put in the AC unit. He said he would come back the next day but instead of coming back he called to say if I wanted some refrigerant it would cost me $300 I'm thinking really. What's the purpose of having a Warranty if it doesn't cover refrigerant or at least a portion... Read More
This should be negative starts, but 1/2 star was the lowest option. I purchased a home in Dec 2014 and it came with a warranty from Select Home Warranty. In the first year, I had AC, furnace and dishwasher break. The AC repair took 9 weeks because of multiple miscommunications on Select's part, but eventually got done. The furnace was replaced and dishwasher repaired with no issues. In June 2016 i purchased a townhouse for my parents and chose to purchase a home warranty becausee of the age of appliances. I decided to give Select Home Warranty a second chance. 7 weeks after closing, the AC unit has gone out. We filed the claim, a service provider was assigned 2 days later and came... Read More
Horrible service. Horrible claims. They do everything they can not to pay out a claim and contractors will not work with them.
Now I know why there is such a big disparity between this company's business rating, and their customer satisfaction rating (which is less than one star!) Very disappointed with this company. The Select Home Warranty contract isn't worth the paper it's written on. So glad I didn't buy into the "3 year contract" that they offered when I first signed up. We have a combo wall oven/microwave oven. The microwave stopped working. Filed a claim, and was informed that SHW would only pay $95 towards a repair/replacement, even though the entire combo wall unit will have to be replaced. Requested a repair, and was told that this is the standard claim resolution that they pay for a built in... Read More
Our dishwasher stopped working and within 48 hours of calling it was repaired. Great response and a professional repairman. Well done.
I had nothing but awful experience with the company, there contractors are unqualified, customer care is simply terrible, and service is nothing but a run around.Dont recomend this company to any one!!!
This is by far the worst warranty out there. I have submitted three claims and at no point in time have they fixed anything. At one point I had an emergency fix they told me to call a local plumber and submit the bill to them. Did that and they did not pay the entire amount for the plumber after they said they would. My dishwasher has been broken since December last year. Just received a check for a third of the cost to purchase a new one. They refused to repair it because they said it would cost too much. There is no where you can buy a Maytag dishwasher for $175. This is the worst home warranty ever please don't purchase find another one. The second claim was my air conditioner. There... Read More
I WAS APPALLED WHEN SELECT HOME WARRANTY CHARGED A LABOR FEE ($150.00) ON TOP OF THE SERVICE FEE ($60.00) for INSTALLING (replacing the computer board) on my dishwasher. According to Eric, the Disposition Manager (which was the highest manager available) under EXCLUSIONS to coverage : Section 9.1.2 "This Agreement does not cover any systems or appliances that have had previous repair or that require repair as a result of improper installation,previous repair, damage caused by any construction activity, improper wiring, inadequate or lack of capacity, power failures, power surges, overloads, missing parts, failure to properly maintain, failure to properly clean, neglect, misuse,... Read More
Paid 3 years advance. They never call back, never email back. Wait to get through on phone is horrendously long. When they tell you the supervisor Jamal will call back, he never does. I wish I had read all the bad reviews first. There are good warranty companies, this is not one. They don't pay, they don't reimburse. They should be shut down!
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