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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.

How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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Paul G
7/29/2016
- I called them because one of our AC units was leaking into the bathroom below it. - The technician that they put me in contact with never called me and when I called them it always went directly to their voicemail (cell phone) - They allowed me to have another contractor come look at it who found that they coil was rusty and that there was a small freon leak. - They denied the claim based on the presence of rust and a freon leak. - The machine was serviced by a certified technician a year ago and was checked out as being in great shape. - They told me that I needed to have done more maintenance on the unit but didn't explain what that was other than having it inspected... Read More


N
neitad51
7/28/2016
I called the company July 23, 2016/Saturday I called Monday as a follow up/Status I was placed on hold for 30 minutes Each called was 20 to 30 minutes! I called the company and spoke to a rep, that took my information, promising me that they would call me. I called back and spoke to "John" who took the information again, while I was talking to "John" a voicemail was left to call them about more information about my warranty. I called back spoke to "Jay" he took the same information ending with someone would call me in a couple of hours. " I will be their first priority" Long story short: No one called, I'm still waiting,the reason for the call my air conditioner was leaking water and... Read More


JOHN G
7/28/2016
PLEASE DO NOT BUY THIS WARRANTY I purchased this warranty last Julye, its not worth the paper its written on. I have had nothing but grief when dealing with this company. I just submitted a claim for my built in microwave. They said after reviewing the problem ( on line they never came out ) that it would not be cost effective to come out and fix it. They are so GENEROUSLY going to give me $95.00 after I purchase and new one and send them a picture of it along with the receipts. Oh and it get s better, they will not pay to have it installed and on top of that they will deduct $45 from the $95 so after all is done I will get at total of $50.00 to replace my microwave. This is how this... Read More


H
hari n
7/26/2016
Guys beware, i don't trust this company i have submitted 3 claims and none of them have approved, the one which approved they said the part cost is less than the repair, u can install new one and send the receipt for the reimburse but they never responded to my emails,


J
Jen A
7/26/2016
Great protection for a reasonable cost. We have had no recent claims but have had this coverage on a previous home. Quick response times to service calls and excellent service. I wouldn't buy a used home without it.


S
Shirley E
7/19/2016
They are really a fraud ... I made 4 different claims... all 4 were a completely disaster and disappointment. They never repair anything.. they only give a little and ridiculous. DONT BUY THIS HOME WARRANTY.


G
GABRIELA G
7/18/2016
This is the worst home warranty ever. I paid in advance for 2 yrs and when I needed them to repair my microwave and my garage door opener I was told it wasn't covered because it would cost more to repair than replace them, therefore I ended up paying even more money to replace my appliances new. Don't fall for their scams and don't bother wasting your money with them go with someone that will replace your appliances.


C
C. R
7/12/2016
STAY AWAY! Denies claims using loopholes. 48 hour turn around time for tech to come to the house for repair, then another 48 hours and 3 phone calls for the tech to send information to the warranty company, who then stated, "the compressor on your refrigerator is not a critical component and thus not covered for repair". Never satisfied a claim or this customer!


F
fdmike
7/12/2016
avoid at all cost, they assigned a service provider in my area that told me they have not worked with this company for over a year due to them never being paid for prior work. when I called back to select they apologized and said they would assign someone else. for the next four days they continued to send me an email with the same company assigned, each time I called back and advised of the same thing. on the 5th day they assigned another company that is located in a town 70 miles from my house. when I called them they stated they have never heard of select. after calling select back and asking for a manger, the rep passed the phone to his coworker whom stated a manger would call back... Read More


J
Jim f
7/12/2016
Worst ever contractors don't want to work for them takes months to get things done and they never fix a claim they only reimburse you Pennies on the dollar and that takes 6 weeks to get so everything is out of your pocket no matter what and you lose the $45 diagnosis fee



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