Select Home Warranty Review
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.
They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
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4214 Customer Comments & Reviews
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my a/c blew out last week and it was so hot out! I called SHW right away and they found a contractor in my area to come out quickly. The contractor was able to fix my a/c the same day. I am so happy.
I had this for 2 yrs. I also included our sump pump. I took the best plan. I purchased this at the time we purchased our house. Our sewer pump went out, and we found it when it first happen. I called and put in a report and let them know it was urgent (this was Thur). The girl on the phone said would have someone call right away, but no one did. Fri I called again (as basement was taking on water. Again I told her it was flooding, and she again told me they would get someone out, but no call. Sat I called again, and was upset. She said they probably wouldn't get anyone out till Monday. Monday came, my basement was fully flooded (over a foot of water). I called and was irate. I was told... Read More
The contractors arrived on time, completed the work/evaluation efficiently, and kept me informed throughout the time that was there about what they were doing and what the next steps were. I really appreciate the information they gave me as it helped me understand what was happening.
I have had two claims in the past year of 2016. I had a noisy HVAC. It took Two days of back an forth phone calls just to start the process of getting a provider out to my house. Then after getting the estimate for the repair, it still took another few days, just to tell me they were only covering up to $200 of the $500 repair, because I did not have a history of regular maintenance on my HVAC. At the same time the provider had no idea if I was paying him or Select Home Warranty. Another 3 weeks went by, with confusion and just plain "disappearance" of the provider. Finally I just got the part myself and fixed my HVAC. And it still took SHW 3 months to reimburse for the cost of the... Read More
HORRIBLE Sales Person. Called me 3 times - hung up and then said the phone wasn't connecting in - which it was - leads me to believe they have a sales quota. When I explained their rate was high he said he could better that which I was willing to listen to. However, I live in one side of my duplex & rent the other. Therefore he explained I would be required to have & pay for two policies. When I said I was with another company currently (did not say who) he immediately assumed it was another that I'm not with and began bashing that company. As an International Sales Mgr the number 1 rule is you NEVER talk bad about the competitor as I might really like them but was only looking for... Read More
I have had Select Home Warranty for about a year now. Since purchasing my warranty i have filed a total of 2 claims. One for my washing machine and the other was for my a/c. Each time the claim was handled professionally. The technicians who were sent were knowledgeable and were quick to repair my appliances. I could not be more pleased with the services provided thus far.
My 1st claim for my ac; No one called me back to come out and fix. I had it repaired on my own. I'm currently on hold on a sat morning for 18 min for my 2nd attempt at a claim. The recording claimed that the 1st wait time was 4 min. I was put back on hold and the wait time stated 10 min. This is sad. This is not poor management. This is neglect. You pay up front for the discount. Once Select has your money, there's no reason to deliver. Smart scam. 21 min. Still no answer.
I am a Realtor and signed up for Select Home Warranty. Do not use thisc ompany! I called in my first work order on MONDAY the company never had anyone call me until Wednesday. My washer was putting out smoke and water on Monday. When the repair man called me on late Wednesday, he informed me that the company should have someone from Fort Myers, because I live in the Cape. He never came out to look at my washer. I made many phone calls to the company. By the end of the day on Wednesday evening, after sending them pictures, text, and emails of the make and model of my washer, I finally touched based with nother Washer Repair man. We sent text back and forth and he told me he would... Read More
My garage door stopped working suddenly so I called to make a claim, scheduling someone for a repair took almost 2 weeks.. I paid the $60 service fee for a technician to come and fix it, and they denied me telling me it was installed incorrectly even though I'd paid hundreds for a professional installation a few years ago. And now, even though the technician told me it had been installed incorrectly, they are trying to say it was the breaker that shorted, and that I need an electrician sent out for another $60. No doubt to say the breaker was installed incorrectly i'm sure. You and your money are at this companies mercy and they will do anything they can to keep it. They will recoup... Read More
When our heater stopped working, I called Select Home Warranty and through the automated system, a contractor called me back in just a few hours. The contractor responded quickly and was able to fix the problem. I am happy with the results and it reinforced my decision of keeping a home warranty.
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