Select Home Warranty Review
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.
They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
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4214 Customer Comments & Reviews
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BEWARE! DO NOT GET A POLICY WITH THESE PEOPLE.
They will not replace my heating unit because they said leaks are not covered and THEIR repairman they sent said my problem is because of wear and tear on a part (which Select Home specifically told met that if that was the issue it WAS covered (before they received the call from the repairman) and the repairman was very angry how they are denying the claim. The repairman has called them repeatedly and they just keep coming up with different excuses not to pay. BEWARE! I would give a ZERO stars but it wouldn't let me.
Happy to take your money but won't return my calls, hung up on me and only offered one very unprofessional contractor option. Still waiting for a manager to return my call after several requests and promises from Select Home Warrenty that my call would be returned. Wouldn't recommend this company!
This company assured me they had service providers in my area, even though I expressly informed them we were very remote. After 3 different calls requesting assistance, I was told that my only option was to have a service tech of my choosing come to my house, assess the issue, and then call Select Home Warranty (SHW) so they could decide if the issue was covered. Being new to the area, I did not have a ready list of available technicians. After making several calls, it was apparent that the service techs did not want to come out in the hopes that their time and effort would be compensated by SHW. I called SHW and, after speaking with them to confirm they did not, in fact, have service... Read More
Stay away from this company. The staff was very unprofessional when it came to customer services. We were asking questions about renewal and the supervisor, Tom, was hostile, rude, and accusatory. The wife and I will definitely stay away from this company.
I purchased home warranty from Select in March of 2015 for $425. On 8/31/15, our A/C stopped blowing cool air so I called Select to file a claim. They sent out their contractor and they charged me $450 to add freon which at the time I thought was ok b/c the policy does not cover freon. On 9/18/15, The contractor had to come back out b/c it still was not cooling. I was told it would just take a while. Two weeks later the system was not working at all again so i was trying to deal with the contractor and they kept no-showing and finally they started to ignore me. Keep in mind, this was in the middle of summer in Texas and I have small children. On 9/26/15, I call Select twice... Read More
This company operates on borderline fraudulent practices. They lose claims, delay payment and deny for the most specious of reasons. There's an Alice In Wonderland quality of interactions with these slimeballs, who can't even use a dictionary to apply the clear and correct language of a contract. What a waste of money!
This company does not want to pay anything under warranty! I have two claims that have not been paid a penny yet after at least 10 calls for each claim: one claim reported in September 2015 and another one reported in November, 2015. Now it is Mid-January, 2016. The first one they declined the claim stating it was not covered by warranty. They presented the warranty terms which were different from the contract signed by me. They finally agreed to pay up to $150 since the claim was within 3 months of warranty. Also, they will only cover up to $500 after 3 months in warranty. I do not find much value after I found all these details. I wish they had an honest business model.
Contractors were extremely hard to contact - 2 of them for different needs weren't even in business any longer. Had to have them send out serviceman for out dishwasher 2 times within a month, first person left his tools in the washer, broke a part and had to call Select to send someone else out to fix all the problems. Ended up buying a new one this winter. NOT WORTH IT !! Select refused to cover the cost of repairs for our cooling system, the contractor had to be called out 2 more times for poor workmanship (leaving trash in my attic and breaking a light fixture) Select would not refund the service charges for sending out contractors multiple times and the repairs were never made. I... Read More
If you have signed a contract with this company you will find out at the first claim that you have wasted your money or not worth . The calls are attended after at least 3 follow up. I had a heating issue and its a mechanical fault with unit and the technician claimed that its a lack of capacity of the heating unit after checking and calculating the space. The unit has served us good from 5 years that I know off. This is the reply I got from select which is the interesting part and if you understand the term and English well you will see that these guys are not ever going to spend a dime for you.I asked them for a second engineer opinion and was rejected saying I need to spend my own money... Read More
unable to get service after 10 days was told to get my own services
will file complaint with BBB
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