Select Home Warranty Review
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.
They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
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4214 Customer Comments & Reviews
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This is the worst home warranty company I have done business with. I've had four other companies before, which came with former house purchases. All were wonderful in handling problems expediently. After three months into the warranty with Select, I came home to a massive water leak from my water heater. Of course I called them immediately, and I was told that it would take up to 48 hours to respond to my claim. ?????? I'VE NEVER BEEN TOLD BY A WARRANTY COMPANY THAT IT WOULD TAKE 48 HOURS TO RESPOND TO A CLAIM! And I had water in my workshop and no hot water. It took hours on the phone with them and talking to a manager to get an expedient response. Then I found it was likely... Read More
Don't bother with this company!! I purchased a warranty for a home we did seller finance on and didn't know much about the history of the appliances. First big Snow the heater went out. They sent a tech out charged me $45.00 service fee and then when the company tried to get approval for a replacement part, they stated they don't cover it. They sent me to the section of my contact which reads as follows This Agreement does not cover any systems or appliances that have had previous repair or that require repair ment as a result of improper installation, previous repair, damage caused by any construction activity, improper wiring, inadequate or lack of capacity, power failures, power... Read More
I need service on refrigerator ice maker, and dishwasher door. I was informed on 12/14 technician would arrive 12/15 to service ice maker. The technician arrived with instructions to service dishwasher door which I received an email a week ago stating dishwasher door was not covered. Contact with representative of Select Home Warranty indicated the ice maker was not a covered item. I asked why a technician was dispatched to repair dishwasher after I had been informed dishwasher was not covered. Now I need to find a new home warranty service and wait an additional 30 days with no repairs. Select Home Warranty is a disgusting service and I have no idea why Consumer Advocate would rate that... Read More
Horrible experience with this company. Purchase two contract for two of my houses whenever I claim was made most of the time it did not covered the repairs; however, the $45 co-payment was charged inmediatetly. The subcontractor companies customer service was horrible. I only have negative things to say. Not what I expected. I am very disappointed and dissatisfied.
DO NOT USE THIS COMPANY! HORRIBLE SERVICE AND DENY CLAIMS! I have had select for over a year now. I have filed 4 claims with with them. The first claim went exactly how it is supposed to and how every other warranty company I have ever used went. I called filed a claim they sent a tech out within 48-72 hours the tech fixed the problem and I payed my copay. After that the other claims they started to take much longer to get fixed and some never fixed at all even though my warranty covered them. My ice maker broke and it took over 2 months for them to fix it, stating the tech was having problems getting the part. My water softener timer motor went out and the tech attempted to find... Read More
After a bad experience with another Home Warranty company, I completed my due diligence with reviews and decided to go with Select Home Warranty. Just after 90 days, my water heater stopped working. And by stopped, I mean the bottom was rusted out and I lost hundreds of gallons of water before I discovered the problem. I submitted a claim and after asking for photos, they denied my claim without even sending a technician to look at the problem. Their reason? They don't cover leaks in a water heater... yea, um... duh... typically if a water heater totally fails, it leaks somewhere. Thank goodness mine was only leaking UNDER my house. Now, after my annual fall inspection, my... Read More
On 12/05/14, I contacted Select Home Warranty about an issue with my pool pump and they responded with the name and number of their vendor. I called, but that vendor did not work on residential properties, so I had to go back to Select for the name of another vendor. It took 3 calls to finally speak to someone and was told someone would call me back to set-up an appointment to meet me at my house. I contacted Select on 01/05/15 and informed them that I had not heard back from their vendor. They responded on 01/06/15 that my claim was approved. I informed them that I didn't even know what was wrong with the pump as the vendor never contacted me or met me at my property. I was told they... Read More
A total fraud! Please Stay Away From Select Home Warranty! I placed a service call on my AC not cooling. A Technician came and said motor was bad and needed to be replaced. He also said it was a covered part and Select Home should pay for it but he did he couldn't get authorization immediately for the repair and he was told that they needed some photos of the unit. I did not hear from them for over 24 hours so decided to call. The representative said that Select Home did not received diagnosis until the time I called; that was not true according to the tech and I was also with tech when he called them. Yesterday I received an email from Select Home Warranty that will not pay for the... Read More
I purchased a plan in March 2015 for $450. When I contacted SHW, they did not return my call and went as far as hanging up on me. They are a scam and will do whatever they can to not fulfill a claim. I then cancelled my warranty and they said they would contact me sometime to give me a refund. If they think I am forgetting about $450, they are crazy. I will be contacting the BBB and small claims court.
My washer broke down on July 16th. The first vendor assigned to fix the issue informed me that Select would not pay more than $100 to them to repair the issue. Their minimum is $250 for the trip charge. The second vendor assigned told me that they don't do business with Select anymore. MANY reviews online state that Select will not pay their vendors invoices for at least a year, if at all. It's been 3 weeks and I still have a broken "covered" appliance. They now want me to find my own repair service and pay out of pocket. I want a refund of my 10 months of premiums but they will not do that, nor will they commit to anything in writing. No e-mails have a signed name and they claim to be... Read More
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