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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

Loading Reviews ...
M
Michael B
3/31/2021
I spoke to an agent , explained my issues, & was promptly contacted. After the phone call I was emailed on the service call. Everyone was very mannerly.

L
Lynnette
3/30/2021
Please don't waste your money on Select Home Warranty. Their slick sales reps are very nice to you while they remove your money from your pocket but wait until you have to submit a claim. Then you will find out about their ridiculous caps on repairs based on the depreciated value of your appliance. Let me start out by saying the address listed for this business in NJ is empty!! I called the Sheraton where the office is located and spoke to two employees of the hotel. They just lease an office no one is home!! Do a search on the BBB website - literally OVER 6000 complaints. After I moved into a new home I decided to get a home warranty. I am not new to the Home Warranty... Read More

D
Darius r
3/30/2021
What a horrible, horrible company. I can only assume the positive reviews on here are from bots or paid posters. As soon as I signed the contract, I could not get anyone with answers on the phone. Supervisors were always in a meeting. My point of contact was always out of the office. My claims were denied. I sat on hold for HOURS. Emails went unanswered. They took my money and gave me nothing in return. When I canceled my contract there were a variety of fees that appeared. Do not under any circumstances go with this warranty company. They are thieves.

jobsite8
3/30/2021
The company is NOT honest to tell you about all the details up from, after you signed up and try to file a claim they will start giving you surprises. They delined my claim and I feel it was not reasonable so I tried to cancel it after two months then they told me there will be multiple charges if I consist to cancel. BE CAREFUL!!!!

M
Marilyn H
3/30/2021
Terrible! It’s all roses until you actually need something fixed. They can’t find a technician because nobody will deal with them. So you have to get your own and pay them out of your pocket. Then SHW tells you they will only pay a small percentage because your appliance has depreciated in value. Outrageous. We have been burned 6 times. Lied to and given the runaround. Do not buy this worthless warranty insurance. I bought a 6 year contract. Big mistake. Take your money and put it in your bank. Not theirs.

J
Jana G
3/30/2021
Thank you so much for all of your patience in helping me understand the appropriate coverage I needed for my home.

J
Joshua O
3/30/2021
Loved the easy process from start to finish. Great deals and even greater service. Will recommend to all of my family and friends.

C
Cathy N
3/30/2021
I was very pleased with how easy it was to get signed up. The agent was knowledgeable and guided me through each of the plans. There was no "hard sell" just information for me to make a decision. Thank you!

J
Josephine
3/30/2021
Very helpful and easy to work with! Agent was well informed and set up policy quickly.

R
Roger R
3/30/2021
The initial call was painless and took very little time. Person was friendly and answered all my questions. No issues. Hopefully the claim process is just as easy and painless if, god forbid, I ever have to use it.

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