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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

Loading Reviews ...
A
Allen N
3/25/2021
just started and the sales person was very good and helpful. thank you very much.

J
Jeffery J
3/25/2021
Jamie was very professional and reviewed all my options and found best discount rate for me.

snavesap
3/25/2021
I had a very long call with complicated payment requirements. But Jeff was very patient and helped me wonderfully!

J
Joseph B
3/25/2021
They have the best prices . Great discounts and 2 free months Friendly staff Would highly recommend

Kristen M
3/25/2021
They were very helpful. I love getting help same day from Brian.

J
Jackie M
3/25/2021
I was able to secure a 3 year policy covering everything I wanted with included my pool and spa with a low service charge. Very happy!

S
Steve E
3/24/2021
I’ve been a Select Home Warranty customer for a while. I’d previously tried other companies who charged more the double the $45.00 Service Call fee for less service. I had two service calls this year and the Techs who repaired my appliances were professional, courteous, and punctual. I was so impressed by Isaac, my SHW Customer Service Rep, that I renewed for the 5-year plan + an extra free year. Very impressed with the service I’ve gotten from Select Home Warranty.

B
Barb
3/23/2021
I will never recommend this company to anyone, they denied our claim without even knowing what was wrong with it, said they do not fix leaks on hot water heaters, which is fine but when the leak is fixed on my dime and then a week later there is not any hot water they say they do not fix leaks, it wasn't a leak this time it was something else... again fixed on my dime... they didn't even listen or check into this. They do not send you the full information until after you pay for the home warranty and when you read it and all the small print really nothing is covered, I may well have just flushed the money down the toilet, same difference. I sell real estate and will never ever refer this... Read More

Lorna Y
3/20/2021
Never get the service of this company, worst I have ever encountered, they have very good salesmen to lure you sign up, giving you all the promises that they can't provide and when you cancel that's the end of it luckily if you get some cents out of the hundreds of dollars you paid even though you still have years under warranty. Customers service are trained to lie to be able to get away from the supposed benefits the customers should get. I have all the documents to back it up, The person I talked to, the time, date, hours its all compiled. Bring your business somewhere else, there are still reliable, trusted and dependable company out here.

G
georgia m
3/19/2021
Do not use this company.the salesman when you sign up makes you think your covered and all is good.WRONG they have many loop holes to keep from paying your claim.Also very hard to get anyone on line,i was on hold for 45mins a recording came on for a automatically to be called back 2days later still had not gotten a call back.dont waste your money on this company.

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