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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.

How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

Loading Reviews ...
M
Marma
3/9/2023
Really awful reviews. Charge for service calls. Most Home Warranty Co. Give you 3,4 free service calls.. I Do not recommend Select H.W. for anything..go elsewhere.. -0 rating


torrancem
2/28/2023
This is a fraud company, worst of ALL home warranty, if you call their customer service, they keep reading their script from India, they don't care nor they know anything about the problems, This company sucks!


xtina7280
2/16/2023
I wish I could give 0 stars! When you call, you are greeted with someone that you barely understand. You ask to speak to a supervisor, they refuse and/or hang up. Every time I call for something to cover to they weasel out of it. Just trash! At least, get people that know not to send a pennsylvania plumber to maryland. I called to get busted pipe fixed and the person said they couldnt come. They tried to make me wait another two business days. Kept transferring me. I HATE IT HERE!


Linda I
1/26/2023
This company is the worst Company They only repair Not replace My hot water heater failed Needed to replace it I was responsible for the whole cost in excess of $1600 Be very careful when signing any contracts with them I can’t even give them one star


lara0714
1/18/2023
Horrible customer service. They want me to find my own service providers to come and fix things. They tell me they can’t find anyone to fix things in the area, I call them and tell them I can’t either that’s why I bought a home warranty. They tell me they will get dispatch to look and get back to me in 48 hours and now 3 weeks later nothing. Their warranty is a scam. They take your money and never fix anything.


jvallejos85
1/17/2023
Save your money and run away from these people. Look them up on FB and read the horror stories from their customers.


Teresa F
1/17/2023
If I could give this company zero stars I would. I have been trying to get my room heater fixed since Novembeer 2022 and it is still not fixed. I had 4 contractors come out to my house and only one replied back to the warranty company on the issue. I paid a $75 deductible twice for two separate contractors and they said to send a receipt for the second time and they would reimburse me. I send the claim on November 24th, 2022 and they never refunded me the $75 deductible. I called on January 17, 2023 about the refund and they said there was no option for that. That would give me a credit on my next service call or give me 10% off monthly fee, but at this point I did not want to use... Read More


aalston56
1/11/2023
My HVAC system maintenance company completed service on my Heat, found major problem with motor leaking oil and failing motor working off and on. I contacted Select filed a claim to make repairs. It took over a week before I technician came out. Part of the problem was technician Select uses does not work with the Select automatic scheduling system. Also Select gave the Technician wrong telephone number to contact me for an appointment. Select technician arrived checked the unit, and agreed there was a problem. I paid the technician as per my contract the service fee. Technician submitted the information to Select for repairs. I had to call Select Customer Service at least 6 times, in... Read More


howard.nicholas
1/11/2023
I suggest that you never deal with this company, Their contract is written to exclude items such as leaks from an appliance like a water heater, which will exclude their repair or replacement of such an item. The customer claim service is a joke. They are not helpful and hold times on the phone are ridiculous. Had I the opportunity I would rate no stars for this company.


chalkwonup
1/8/2023
I am a new customer, and I am very happy so far with this company. When I called everything about the home warranty was explained to me and easy to understand terms. So far I am happy with his service.



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