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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

Loading Reviews ...
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Julie A
12/6/2020
The caller was very cordial. He answered all of my questions clearly. He answered many questions over and over again because my husband was telling me to ask him this and that. Questions I had already asked. He was very patient.

K
Kim
12/6/2020
The call was polite and not pushy or over-bearing. I received all the answers I needed and feel comfortable using SHW and recommending to others!!

K
Kathleen M
12/6/2020
Very polite and efficient customer reps...all my questions were answered completely. Very satisfied

jameshaldeman260
12/6/2020
I switched home warranty companies because of unreliable contractors the last company sent for repairs. They weren’t qualified to do the job, poor workmanship, and sometimes they would leave for parts and never return. Recently Select Home Warranty sent me a very qualified contractor to repair my home heater system. They contacted me within minutes of Home Warranty notifying me of a contact. The Technician that came out is also the owner of Texas Trophy A/C & Heating. Very friendly and professional. It was like having my best friend do the job in a very timely manner. It was 32 F here in Houston the night the heater went out. I’m now warm and very grateful.

J
John w
12/6/2020
The sales rep was incredibly helpful. I was switching from another warranty service and thought I knew what I wanted. He was extremely professional and walked me through all the options available. I realized this service was head and shoulders above others as far as offerings, and that they were rated extremely high annually for service. I saved money and feel better protected long term. Highly recommend

J
Josue S
12/6/2020
I switched over from Fidelity National Home Warranty and I was immediately impressed with the money I'd be saving by switching to Select. Great customer service. Glad I switched.

bishnukharel99
12/6/2020
Sol A. B is a wonderful person. He answered all the questions and helped me to understand better about the home warranty. I simply call to get a home warranty for a yearly plan but signed up for three years plan. Hope! the company will not let me down in the time of need and my trust. Thank you

A
Amber N
12/5/2020
Greg Thompson gave me a call as soon as I signed up on site. He was so friendly, a great listener, and explained how everything worked. He made it easy to make a decision. He even gave me an Amazing deal!!! He is super!!!!

A
Amit K
12/5/2020
Lucas Smart was wonderful to work with. He was very informative and knowledgeable. Give him a raise for his great work.

T
Thomas H
12/5/2020
Alex was wonderful to work with. He was very informative and knowledgeable. Give him a raise for his great work

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