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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

Loading Reviews ...
Ali H
11/15/2020
Amazing customer service!! He was very nice and worked with me to help the warranty fit my budget! 10/10 would recommend!

S
Steve
11/15/2020
Excellent customer service in setting up my policy. The agent was very helpful in explaining the various options and tiers of coverage.

mail2johnwu
11/15/2020
The call with Select representative is smooth. Jason helped me get the contract I need. A good experience

Sonja N
11/14/2020
I really enjoyed setting up my policy with Alex he is very informative about the company I will call and speak with him when I have questions. Thank You Alex. :)

Sonja N
11/14/2020
I really enjoyed setting up my policy with Alex he is very informative about the company I will call and speak with him when I have questions. Thank You Alex. :)

S
Steve S
11/14/2020
I shopped around and found Select Home to provide the best coverage and lowest cost. I spoke to Ray. He was very helpful and courteous, and he made sure I understood the plan and was receiving the best value.

taashaadams
11/13/2020
Peter Griffin was my sales agent. He explained the differences in the policies and answered my questions. I wanted a more comprehensive policy and I went with the platinum package. Peter matched the online promotion and made sure that I understood the charge amount and the plan. Overall the process was very easy and I will probably refer friends to Select Home. Its a great plan/coverage for the money

Antoine P
11/13/2020
My experience was singularly exceptional. The agent was not only helpful but patient as well, which was a pleasant surprise being in my 80's and some difficult hearing. Several times he had to backtrack to help me understand what was being transmitted. He patiently spelled out several things to help me understand which I found was very professional of him and well appreciated. I won't fail to let others know the excellent treatment I received.

Antoine P
11/13/2020
My experience was singularly exceptional. The agent was not only helpful but patient as well, which was a pleasant surprise being in my 80's and some difficult hearing. Several times he had to backtrack to help me understand what was being transmitted. He patiently spelled out several things to help me understand which I found was very professional of him and well appreciated. I won't fail to let others know the excellent treatment I received.

C
Carlos C
11/13/2020
Carlos c Lozano I had 2 issues and they were taken care off quickly

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