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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.

How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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jameskleeii
10/12/2020
The company advertises that they will repair/replace by a licensed technician (which is in their contract in 10.1) but then in 9.1.2 3rd word from the bottom, not separated by a comma says that they don't cover instillation. Then they want 3 years of service records by a licensed technician. When they sold us the policy they said that they cover the technician, the parts and if needed the replacement of a unit. They are sneaky and even the few repair guys I have had out here said that they do this and that they are about to drop them as a contractor.


M
Merina M
10/6/2020
DON'T BELIEVE REVIEWS because they give free month for reviews, so they incentivize reviews so most people have barely signed up. Also, DENIED CLAIM BECAUSE THEY DIDNT WANT TO PAY. The technician told them a covered item needed to be replaced and told them a bunch of stuff wrong with it, and they picked out one small detail that wasn't even the main problem and denied it. They basically refused to resubmit the claim because they simply didn't want to pay for the replacement, which is the entire point of a warranty. HORRIBLE CUSTOMER SERVICE


Arline C
10/1/2020
My policy covers ceiling fans. When I contacted them to repair it took them 10 days to inform me they didn’t want to repair but would give me $100 toward having it repaired myself. I secured all the parts and hired an electrician. Repairs were made and I submitted my receipts. It took them two weeks to verify receipts. Then I was told it would take 30 days for them to issue my check. Day 30 and still no check. This company has very bad customer service and no follow up.


G
Gregory M
9/30/2020
Representative was extremely friendly and helpful. After just a brief hold, she came back with a reply to my claim status.


Sam G
9/29/2020
About a month ago I called and said I would like to start a contract with them and they said that they will cover 100% and I paid them 3 years ahead. On the first claim they said said tat they only cover a small percentage of the repair cost and lied t me about the 100% coverage. I spoke to a representative and I asked to talk to a Supervisor and they won’t let me and kept avoiding my requests. This is a very disappointing and unprofessional insurance company. I 100% DO NOT RECOMMEND THEM. They will rip you off


wilsonc9883
9/28/2020
They deserve an F. I would go back to American Home Shield by SHW would charge me $75 per policy for cancellation and I purchased 4 policies from them. Select Home Warranty does not care about their customers. The only care about making a profit. It took them 4 days to get back to me to say they could not find a technician for me and the required me to find my own. Then they made me jump through hoops to get reimbursed. Safe yourself a whole lot of grief and go with American Home Shield. I will be doing the same thing once these policies expired. If I could give a zero star, I would. Considered yourself warned about Select Home Warranty.


Lloyd W
9/25/2020
How can a company get a 4.8 star rating with 273 negative reviews to the BBB? In 2 years with Select Home Warranty, I have made 4 claims and all 4 have been unbearable! Each claim has required me to call "them" (you will always speak to a third world country person who has NO ability to help you. They apologize, and say, "I'm sorry over, and say they will "expedite" your claim, but I promise you, NOTHING will happen unless you call over and over and over again. In the current claim that is in process, I filed the claim, had the work done, submitted invoice, receipt and pictures on 29 July 2020. On 31 July 2020, I received an email from SHW stating the claim was fully approved.... Read More


fariohra123
9/25/2020
I totally agree Select home warranty is scammers. They take 2-3 weeks to send a technician and then after a week tell u as per this in the policy you will not be covered. Please do not get this warranty because they will not fix anything and just take your money. I am dissapointed and frustrated without Ac for 22 days. lane service and I will not even give them 0 rating.


Courtney J
9/24/2020
This company is a SCAM. Please review BBB and other social media to see how real consumers are reviewing this company. You purchase what you think is a comprehensive plan only to find out it's "not" covered and you need to spend more money purchasing additional riders for coverage. They are very slick with the language of their contract read carefully and ask questions even if they seem simple! Please know that their top package doesn't cover basic home repairs so know that the $494 they quote will be MUCH higher. I had their coverage for 10 days and they charge me $200 of the $494 contract to cancel.


golferkay29
9/23/2020
So far, so good! Although they wanted additional money for additional service from original contract, within 10 minutes of service request, provider was assigned and by the end of the day he was at my house. Great job!



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