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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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tykimikkhallow
9/22/2020
ZERO STARS! These people are the worst and lied to us! They just only want your money. Completely unorganized and complete scammers! We are dropping our warranty with them, getting our full refund and going to another company ASAP. We still didn’t get our issues fixed and they scammed us out of money. They haven’t even called us back like they keep telling us they would. Complete waste of time and money! Please be very careful with these people as they will completely lie to you and then not help you!

S
Sergio E
9/22/2020
WORST EVER. They sent two different appliance repairmen to check the freezer on my refrigerator. Ultimately denied my claim because it had an ice dispenser. I put in the claim in may, I just got denied in september. save yourself the headache.

Diane P
9/4/2020
This is the worst home warranty service i have ever had! I am currently looking for somewhere that i can post my review! If i could give a negative star, i would. I would be willing to bet that this post will not be listed as a review. They would never cover any claim that I submitted....it was always in the "fine print" of the contract. I called two months ago to cancel and STILL have not received my refund check! Do Not Use this Company!

bilalsyed76
9/3/2020
Worst experience and company ever to get service from, In other words, it’s a Scam. I used AHS for over 8 years and this year just for a change and cheap package I signed up with Select Home warranty, paid a whole year in advance. Filled 2 claims and canceled my account within 34 days. Both claims were my worst experience in fact a nightmare. For the first claim, even after getting approval from the authorization department I still end up paying $160 For 2nd Claim, that was the main nightmare which convinces my mind to just get rid of this company. Going back and forth with over 30 calls and dealing with 20 different customer service reps, no one knew what is my case about, their... Read More

M
Marvel M
9/3/2020
Todd was helpful in getting claim set up. As of this writing still waiting on service contractor information.

L
Lisa W
9/2/2020
First claim was denied due to not being covered. Second claim is in process. Will have to see. A 2 minute wait time turned into 45 but they did call me back. Rep was very curt and not very attentive but said he would file the claim and get me an electrician.

L
Lisa
9/2/2020
Outstanding customer service! I have had two calls in a short period of time, and each one was handled professionally and quickly. Technicians they sent were very good, clean, respectful and QUICK!

T
TD
9/1/2020
Customer Service is helpful but dispatched technicians usually come to collect a fee and never return, which prompts a second call for a technician. A simple repair takes almost 2 weeks to begin to get resolved. Repair companies and/or technicians should be screened better by SHW. This has happened on more than one occasion.

abhill217
8/31/2020
What they are offering for replacement of my microwave seems fair at this moment, however, I've not yet had an opportunity to price another one. I can be more objective once I see prices. That will let me know if I will be getting my moneys worth for this contract. I will rate a four star at this time with an opportunity to review at a later date.

freetownatt
8/27/2020
I am very happy that my AC is now cooling my house during these very hot day's. I hope the services continue to be the same in the future. Thanks Select Home Warranty.

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