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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

Loading Reviews ...
micantley
7/13/2020
This is bogus!! Buyer beware!!!! They are paying people for positive reviews in exchange for additional months of their junky no good service!!! RUN!!!! I haven't had air conditioning for OVER 3 weeks!!!!! Every time you call , it's the same crap... it will take 24 - 48 hours. Blah blah blah!!!!

sehra311
7/13/2020
STAY AWAY from this Company. They are the WORST. They say they will resolve your issue within 48 business day hours but that is a bald faced lie. We had our kitchen sink start leaking July 3, ok so the business days don't start until July 6 but still no contact number from them for a plumber July 6 or 7th. By end of day July 8, I have to call them and see why they haven't delivered this contact info as promised. Only after I call them do I get someone to actually send me this information, 5 days after my initial claim was submitted. THEN after the plumber actually comes over and assesses that we need a new garbage disposal, we are told that it will take another 2 days to get... Read More

clchamplain.author
7/10/2020
Beware of all of the positive reviews, they offer a free month if you give them a good review. In my experience they throw discounts at you and hound you to choose them, when you need them though, they can't be bothered. They tell you to find your own worker, (this time electrician last time plumbing) and have them call Select to set up payment or they'll reimburse you. Spoiler: They don't reimburse and most workers in your area don't trust them because they're not getting paid or getting paid a lot less than the actual cost. Unfortunately I got all excited over the great deal and paid for my own home, my daughter's new home, and told my friend a Realtor what a great deal it was and she's... Read More

collinsjasma
7/9/2020
My experience has been great so far they are timely and provide excellent service

M
Michele B
7/9/2020
I was satisfied. Sam was Very polite and great to work with!

Shirley K
7/9/2020
My claim was make online. The response was was in a very timely manner. All good so far

albertmedina42
7/9/2020
The Lady rep who helped me with the process of doing a new claim was great and very polite and made the process easy and all I have to do is wait for them to send me an email when they find me a Technician in my area and then I can plan accordingly the day and time with the Technician. So far from switching over from First American it has been a very pleasant experience. Thank you again!

mrfunn963
7/9/2020
It was very easy to make a claim . I had a claim number in 5 min.

C
Carolyn
7/9/2020
Tom was very knowledgeable and patient with all my questions. Excellent customer service which is most appreciated. He offered other plans that would benefit my needs and offered a great senior citizen rate. I highly recommend.

Jeffrey P
7/9/2020
The entire process is a little delayed, but overall I can’t complain.

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