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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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S
Spedraza
6/29/2020
Very slow to response. Had to call everyday. Claim not approve. Very bad service.

kwestaggie
6/25/2020
Claims management is a scam. I spent 55 minutes on the phone with Select Home Warranty trying to get someone to explain why a valid claim was denied. After all this time the result (so far) has been the supervisor will call me back after speaking with upper management. I suggest you read several of the negative reviews about Select Home Warranty so you understand their game. First, they con you into their "Platinum" or "Executive Preferred" warranty and then they deny your claim. NOTE: Read the fine print on the contract because that is where they are going to stick you. Pay special attention to Sections 8.iii. - Select Home Warranty can choose not to repair your equipment and... Read More

bigtook1e1906
6/24/2020
Do not get into bed with these guys. They make their money off of a VERY attractive price point I researched 8 competitors and they had the best coverage and price by far ON PAPER. When you read the fine print there is a completely different tail. I didn't get to read the fine print until after I signed up over the phone and received my contract. I immediately attempted to cancel. They are currently giving the run around. I've attempted to call and even email to no avail. The hilarious part is that when I email them about my cancellation their bot automatically sent me back an email stating that my "after futher review, your claim is not covered by your current policy...We do offer... Read More

K
K R
6/23/2020
Setting up our Home Warranty was easy and they had the add on's we needed.

J
Jayne F
6/23/2020
Company was unable to get someone to check out the AC in a timely matter, so they allowed me to choose my own contractor and paid me for the different.

jimirwin27
6/23/2020
I have been using select for many years and have found them to be professional with great customer service. This last service call when I needed a plumber to come and repair my water pipe select not only followed up to ensure the contractor had made an appointment to come out but also called me to ensure I was satisfied with the contractor's work after completion. I have used other home warranty companies before but overall I have found select as one of the best. Jim

Linda J
6/23/2020
The agent was professional and handled my questions and dealt with my issue.

C
consumeradvocatelucas
6/23/2020
The support person seemed empathetic when I said water was leaking under my new home's new hvac unit. but I then got an email saying condensate leaks aren't covered. how they know it's a condensate leak without even seeing the hvac unit, I haven't a clue.

P
phaneuff
6/23/2020
Very professional and understanding of my old age medical problems requiring quick service.

jpkeogh9398
6/23/2020
The support person genuinely empathised with my situation, knowledgable in the steps to take and very supportive in dealing with the impacting issue.

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