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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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kratikanta
5/6/2020
SelectHomewarranty is right on time . Now they are processing claim right on time

ibsph
5/5/2020
Our service request qas never completed. It your looking for a home warranty DO NOT SELECT this company.

P
Pam m
5/5/2020
DANNY with Bright Solutions repaired our heater and we have had no problem with it. Excellent repair job!! Thanks, Pam

J
Jaclyn
5/5/2020
Zachary was so easy to work with and very personal. I would definitely recommend this company

A
Andrea D
5/5/2020
I made a claim on my over the oven microwave. I understand, now, the importance of knowing the age of my appliances. They will be giving me $95 to towards a new over the oven microwave. This explains why I did not have to give any information about my current appliances.

M
Mahmoud I
5/4/2020
This is the worst company ever I had for appliances home warranty. I have them for 2 years and I called them 3 times: one for my bathroom faucet, two for my stove, three for my cloth washer. BUT they never fix anything, and they told me that my appliances it is too old to be fixed. Every time I make countless calls and explain the situation, but they are supper slow, do not understand, do not help at all. They always find a way to reject your claim or assign bad technician who do not know what they are doing. It is my mistake because I bought 5 years policy and paid $1650. I am trying to cancel my policy after 1 1/2 year, but they are telling me that I will get no money back. Although they... Read More

T
TIM
5/3/2020
PLEASE PLEASE PLEASE CUSTOMERS, DON'T WAST YOUR MONEY WITH THESE SCUM BAGS. THEY ARE A SCAM COMPANY THAT FEED OFF YOUR HARD EARN MONEY EVERY MONTH. PLEASE READ THERE REVIEWS BEFORE YOU SIGN UP WITH THEM. I WOULD NOT REFER A DOG WITH THIS SORRY NO GOOD COMPANY. PLEASE TAKE MY ADVICE.

S
Sedat Y
5/2/2020
This is the worst company I dealt with all my life. They convinced me to by Executive VIP membership and for multiple years. I did. I had my HVAC system failed. 20 days after the date I submit the claim, my HVAC was not repaired but what was worst was that except the first correspondence there were no other correspondence about the status of my claim. I ended up calling almost every other day to get a status since no response and since I was told to wait for 24 to 48 hours for decision. Each call started with the same questions such as provide pictures, maintenance records, serial numbers, etc. I had to explain every time that I provided those with the claim and first correspondence... Read More

H
Heather P
4/30/2020
This has been the worst experience I have ever had trying to cancel a policy. First of all, they let me sit for 3 days in over 100 degree weather before telling me they couldn’t find a technician and I had to get my own. Fine. After reading the small print, I realized their policy would not cover what was wrong with my AC (which is fine, every company has their restrictions, etc.) but since I had to just fork out $8k for a new AC Unit, I wanted my money back that I JUST paid for this policy - over $1200 for 3 years. Trying to cancel it has been an absolute nightmare! I called on MONDAY to cancel, told me it was cancelled and I’d receive an email. No email. So I call on Tuesday. Guy... Read More

Deanna S
4/30/2020
Chase Reynolds was amazing at getting me the best rate for my warranty service. He was kind enough to explain all the programs and discounts but did not try to pressure me to up-sale the contact. Very timely in responding with promised paperwork.

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