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Super Home Warranty Review
ConsumersAdvocate.org
131 Customer Comments & Reviews - see all comments
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Headquartered in San Francisco, California, Super is a subscription-based home warranty company that provides preventive maintenance and breakdown coverage for systems and appliances. The affords customers convenience with a claim filing process that can be completed online, via mobile, or by phone or email. Super serves customers in five states and the District of Columbia.
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131 Customer Comments & Reviews
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Horrible service, impossible to get through to them unless you want to purchase a new warranty. It will take a very long time for them to send someone out to just ' evaluate' the problem and they will do everything possible not to provide coverage. Basically if its something you need to have (hot water, fridge, etc) you will end up replacing it yourself
My experience with Super is not good at all. If you have a one and done issue (1 visit) you might be OK. However, when you need Super to follow up on an issue with multiple visits they are worthless. My A/C was not working and we called Super. They sent a technician out to our house on Sat. May 30. The technician was OK... he diagnosed the issue as the coils leaking and needed to be replaced. He contacted Super to let them know the issue. Super immediately responded by requesting my home inspection report... which I immediately sent. My wife emailed them on Monday and was told it was reviewed and sent to the Approvals dept. Called Monday, Tuesday, Wednesday to get a status of a... Read More
Stay away from this company! They are nothing but FRAUD! We have been sitting in a house with 90-95 degrees temperature with kids and pets for the past 20 day. They don't communicate, deliver or respond to any of our calls. So far they have charged our credit card with a total of $425 and our A/C hasn't been fixed. I am getting my A/C fixed by someone else since trying to reach out Hello Super was nothing but a waste of time and money. I wish I read all the reviews before I spend my money with them. I normally don't write negative reviews but I feel obligated to put the words out there and I will continue to do so cause what they did is inhuman and inconsiderate especially in the time of... Read More
I was signed up for a home warranty though my title company. There was some misunderstanding, because I never asked for it. I got worried and checked them out. I found two issues that disturbed me:
1. They can only be contacted via social networking. I never, never, never use social networking.
2. Their privacy policy is too liberal for my tastes (and the only reachable person is a sales rep who does not understand my issues).
I am out $650 on a policy I never agreed to.
We are sitting in the house with a temperature 87 degrees F. Our AC is blowing hot air . Many attempts to reach Hello Super via, Facebook, Apps and call were not successful.
I had a plumbing issue which was urgent, I contacted them June 11, June 12 they charged the $75 copay, on June 15 they scheduled a plumber for June 16, the plumber never showed up, they said they were going to contact another plumber. Today is June 22, they never called me back, the service request now appears as completed in their web site!!! I tried to call customer service several times during the past few days, their phone lines are always "busy" according to the automatic message, it indicates I should use the web site, that does not work, they never contacted me back. I hired a plumber by myself and solved the issue today. SUPER is worthless, do not waste your money as I did.
Regarding any service requests or especially emergency requests, Super has always been fast to respond and wonderful to work with.
worst service company I've ever worked with and still without any resolution to my range being fixed or replaced. This company needs to be shut down and taken to court for their fraudulent behavior. Like all others on this list, the company schedules multiple technicians to come out, awful (awful) customer service with agents saying they'll call back with no call. I have some sympathy given the time we are all living in but after 2.5 months with no solution, enough is enough.
Do not buy a home warranty through this company. They are fraudulent. I wish I read reviews about the company online prior to purchasing. I submitted a claim after my air conditioner was not working. They state on the information they give you that air conditioning is covered up to 10,000$. First when calling to try and get an appointment they would hang up and would not take my call. I ended up having to call my realtor, who recommended the policy, to contact them because I could not get a hold of anybody. They would not schedule any appointments without my realtor calling her Super rep daily and placing pressure on the company. They also made us pay over 500$ to get the air conditioning... Read More
This is a company that pretends it’s different from other warranty companies, but it’s even worse. Buyer beware.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1 Per Day
- Covers Major Home Systems, HVAC & Appliances
- Free Roof Coverage, No Inspection Needed
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7