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ServicePlus Home Warranty Review
ConsumersAdvocate.org
454 Customer Comments & Reviews - see all comments
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Founded in 2016, ServicePlus is a home warranty company dedicated to providing comprehensive home warranty plans for a multitude of budgets. They have two different plans, with optional add-ons for fully customizable coverage. Plans for multi-unit homes are available. Coverage can be transferred to new homeowners easily in case of a move, with no additional fee. ServicePlus is located in Edison, New Jersey.
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454 Customer Comments & Reviews
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Freddy M.
10/16/2024
"Horrible is an understatement for the service of this company. First, they took 10 days to resolve the case of my fridge—no fridge for almost two weeks. Then they closed the case, stating they would only pay $200. There was no clear communication through text, phone, or emails. I found out through the technician, who almost never answers the phone. Their maximum payout is $1,500 with a lifetime cap of $3,000, and they find every excuse not to pay. My claim to replace the fridge was $975.92."
this is a horrible company, take your money every month. You follow their specific instructions to file a claim and it takes forever and than you are denied. There maximum is 1,500 with a lifetime of 3,000 dollars and they find every excuse not to pay. I needed electical work done no techs available in my area so they leave it up to me to find a tech. $660.00 later, claim denied. Need a new a/c unit, after 4 months no air, claim denied. Yet they are prompt to take your money every month. I am leaving bad reviews anywhere I can to advise people there are much better companies out there. This one sucks. First claim in two years of flushing my money
Terrible Company - Run Away -
Review their contract fine print - they have a maximum amount for each type of repair they will pay out - Example - Sprinkler System - Most they will pay is $200 - Pumps- Water Heater- Roof $500. That’s after paying the repair deductible- Terrible customer service - never reach a manager - just a call center that deflects - Also - the Mediation Dept people actually are employees of the company. Very Bias
Terrible Company - Run Away -
Review their contract fine print - they have a maximum amount for each type of repair they will pay out - Example - Sprinkler System - Most they will pay is $200 - Pumps- Water Heater- Roof $500. That’s after paying the repair deductible- Terrible customer service - never reach a manager - just a call center that deflects - Also - the Mediation Dept people actually are employees of the company. Very Bias
Tried use CONTACT US Page, to leave a message; about updates to email/phone numbers for last four: 3130.
Contact never went through: Captcha always wrong/information ERASED; re-entered information NOT ACEPTTED?!?
This company scams old people into buying a policy then when a claim is made they refuse for a reason that is so far fetched. My new AC did not pass inspection so I call Service Plus. They sent an AC company out. The diagnosis was a broken part. The part was under warranty but the labor was not. Service plus would not cover labor because the part is on "their list" of denied part repair. I asked for the labor to be covered ($337.50) and of course they said NO. They are a shady company. I was talked into a 3 year deal. I am 77 and a widow so I fell for their BS. I HAVE TOLD ALL MY FRIENDS, RELATIVES AND NEIGHBORS what a terrible company they are. My rating for this company is... Read More
I have 5 warranties with these folks and have a claim to put in. I called them and they say it will be 24-48 hr for them to have someone come out. I think I made a big mistake getting these jokers. How long does it take to dial up an ac contractor, 30 seconds. Not what I would say is good service. I can't wait to see what the service will be like. My first encounter with these people is not a good one. More to follow.
This company is ridiculous, no ratings unless they are negative. I bought this coverage through the year 2028, Platinum policy and have sold the home I bought the coverage on. This policy cannot be transferred to my new home. So, I want to cancel my warranty and get the refund. Well If you cancel the premium skyrockets to $91 a month and Ive had the policy for 24 months therefore I do not have a rebate, What a bunch of Bull***t
Never do business with this company.
Given all the comments below, how can this site possibly rate ServicePlus at 4.4 stars? The business is a scam. Our water heater pilot light failed to stay lit, taking it completely out of service. We called to submit the claim and entered a multi-month hell of unprofessional "technicians", allegedly incorrectly-ordered parts causing delays, and constant follow-up required by us to get any activity happening. Then last Saturday, a water sensor in the pan indicated the water heater was leaking. We attempted to contact the company, but could not, given that it was the weekend. On Monday, ServicePlus told us to find our own plumber to address the issue, since their questionable... Read More
THIS PLACE IS THE WORST I TALKED TO ABOUT 5 PEOPLE ABOUT MY PROBLEM, ALL PROMISED TO HELP ME, BUT THEY NEVER DID. I TRIED GET HOLD OF THE PERSON THAT SIGNED ME UP, HE WON'T ANSWER HIS PHONE OR EMAIL, I LEARNED MY LESSON ALWAYS READ UP ON A COMPANY BEFORE YOU JOIN. THEY SAID 24 TO 48 HOURS, WHAT A LAUGH. THEN THEY TELL YOU CERTAIN THINGS ARE NOT COVERED. IF I COULD GIVE THEM MINUS-5 STARS I WOULD. I WISH THERE WAS A WAY ALL US PEOPLE THAT GOT RIPPED OFF, CAN GET TOGETHER AND BRING THEM TO COURT FOR REFUNDS, I DON'T KNOW HOW THEY GET ANY WITH IT. THE CONTRACTER SAID HE NEVER GETS PAID FROM THIS COMPANY. THE ONLY REASON I GAVE THEM 1 STAR, IS BECAUSE YOU CAN'T THEM LESS. I'D RATHER GIVE THEM... Read More
Top Rated
Our Partner
🔥 SALE: $150 OFF + 2 Months Free
- Trusted by Forbes, NerdWallet & MarketWatch
- Coverage for HVAC Systems & Home Appliances
- Free Roof Leak Coverage & Multi-Year Discount
- Flexible: No Home Inspection Required
- Hassle-Free Claims Online or by Phone