10 Best Live Chat Software of 2025
Live chat software facilitates better customer service and allows businesses to interact more efficiently with clients. Services that employ AI and sophisticated natural language processing offer an even deeper level of customer interaction. We review the top live chat software services.
Last Updated: September 13, 2022
State: Ohio
- Functions across SMS, Facebook Messenger, WhatsApp, Apple Business Chat, WeChat, Line, customers' websites and mobile apps
- Advanced analytics to benchmark, monitor, and optimize critical KPIs in real time.
- Intuitive point and click interface speeds development of AI-powered bots
- AI-engine features advanced natural language understanding
- Unique expertise based on 20 years bot development and optimization experience
- 18,000 businesses served to date
- Innovative NLU engine detects consumer intent, identifies conversations to automate, and helps inform business decisions.
- Cloud-based workspace to manage agents, bots, and conversations via desktop, iOS, and Android devices.
- Integrates with customers' CRMs, data and inventory management, scheduling, and other key systems
- 14-day free trial
- Provides chat on desktop and mobile websites
- Reports number of conversations, origination, duration, response times, and staffing prediction
- BotEngine product allows businesses to create bots
- Simple interface to easily customize the look and feel of the chat window
- Pricing starts at $16/agent/month when billed annually
- Live chat for free with the HubSpot CRM
- No integrations required
- Works with Hubspot chatbots for seamless handoffs
- Synchs conversations with a contact record
- Conversations are recorded and transcribed
- Works on WhatsApp
- Provides immediate assistance to shoppers when questions arise
- Convert website visitors into loyal customers
- Real-time visitor monitoring, built-in translator
- Enterprise level tools and reports
- Shopping cart integration
- Rule-based auto invitation
- BBB accredited, A+ Rating
- Provides chat on websites, Facebook Messenger and Twitter
- Reports number of chats, visitors, conversions, answered chats, transferred chats, average message county, etc.
- Can house chatbots and transfer conversations between bots and humans
- Customer survey at the end of the conversation
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- Functions across SMS, Facebook Messenger, WhatsApp, Apple Business Chat, WeChat, Line, customers' websites and mobile apps
- Advanced analytics to benchmark, monitor, and optimize critical KPIs in real time.
- Intuitive point and click interface speeds development of AI-powered bots
- AI-engine features advanced natural language understanding
- Unique expertise based on 20 years bot development and optimization experience
- 18,000 businesses served to date
- Innovative NLU engine detects consumer intent, identifies conversations to automate, and helps inform business decisions.
- Cloud-based workspace to manage agents, bots, and conversations via desktop, iOS, and Android devices.
- Integrates with customers' CRMs, data and inventory management, scheduling, and other key systems
