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ADT Medical Alert Review
ConsumersAdvocate.org
6 Customer Comments & Reviews - see all comments
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ADT, in addition to its multinational home security services, is a medical alert provider.
Originally founded in 1874, this company is based in Florida and offers a medical alert system with a healthy array of features.
Ranging from fall detection to 24 hour monitoring to two-way intercoms, ADT medical alerts aim for systemic reliability.
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6 Customer Comments & Reviews
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The fall detection pendant does not function properly. I have adjusted the cord from which it hangs so that it hangs down only as far as my throat. Nevertheless, almost every time I move—standing up or laying down, the system announces a “fall detection” when I have not fallen. It does this almost every day. Too often, when I press the button on the pendant to cancel the alert, it won’t cancel, necessitating a call to ADT’s monitoring center. Once it even announced a fall detection when I was sound asleep and not moving a muscle. Very annoying and makes me question whether the fall detection would work if I really did fall.
I just called them to ask about there systems and the automated operator kept asking me to repeat my answer,and that it didn't understand " NO " Wow if there automated service don't work how can I expect them with a life
ADT is very high pressure sales from the moment you are on the phone with them. Once you choice to set up a consult they show up with their equipment for an install. We used ADT out of Lubbock Texas they came to Canyon for consult and basically do not leave until they have a contract. They made us promises of additional equipment for the following week. We have not heard from them since. Have called our representative 4 time with only a reply that he was busy due to his father in law being in the hospital. They do not honor their 6 month money back guarantee. We have spent hours on the phone with the call center with no results of even our equipment. Always thought you pay for what you get... Read More
It looks like the "Fine Print" section describes things a little differently from what I experienced with ADT. No Activation Fee, Month-to-Month Agreement - with better pricing if you are an existing ADT customer, and if you are in a position to pay quarterly or annually. They do have a "Forever Rate" price lock on their monitoring fee - which is great! No hidden costs. Wonderful people at the call center - very kind, compassionate and caring! I would choose ADT over any other brand, any day of the week!
I should have taken the warning last month when my Mom fell and her auto fall detection did not work. They sent a new button. That time, she fell on carpet in the living room and I was only gone a short time on errands. This time, a few months later, she fell when I was at work. I did not get an ADT HEALTH alert on my cell phone and her BUTTON DID NOT WORK!!! She is supposed to have auto fall detection. I always check my cell phone when I'm at work if I have an ADT Health alert so I can immediately go to Mom. When I came home, opened the door and said, "I'm home!" I heard my Mom yell out, "Help! I'm on the floor!!" The BUTTON DID NOT WORK and my Mom probably lost conscience for a... Read More
Very disappointed with customer service. Had medical alert plus for my Mom since Sept 2014; in November I called to have her medical alert device placed on hold while she was in the hospital. When I called back in November to re-activate her device I was assured that it has been re-activated and available for her to use. On Feb.6, I was testing her system, however, I was not getting a response so I called ADT and was advised that her system "HAD NEVER BEEN ACTIVATED"! My Mom has been wearing the pendent since November without any protection! Called CS again today and was advised that they were very busy and that someone would call me back within 48 hours. I told them that waiting for a... Read More
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Free Month with Annual Plans
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- Customer Portal for Activity Tracking & Connecting with Loved Ones