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Lively Medical Alert Review


ConsumersAdvocate.org Rating: 4.2 / 5 (Excellent)
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Lively, part of Best Buy Health, aims to enrich and save lives through their medical alert systems, as well as cell phones and cell phone plans. The company employs its own emergency response team to provide professional monitoring of medical alert devices. Lively offers a series of plans with optional services like fall detection and access to licensed physicians and nurses for virtual urgent care.
 
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How is Lively rated?

Breakdown

3.5/5
Monitoring
3.5/5
Equipment
5.0/5
Contract and Price
5.0/5
Reputation and Certifications

Overall Rating: 4.2 / 5 (Excellent)

The company's mobile medical alert device, LivelyMobile2, is a self-contained wearable device that affords customers direct two-way communication to an emergency response agent without a base station or other equipment needed.

Customers can purchase additional services with their device. Automatic fall detection is one option. Customers can also elect to purchase the Urgent Care option, which connects them with licensed medical professionals who can provide medical advice, write prescriptions, and more. The Lively Link option can alert loved ones and caregivers whenever an emergency response is detected.

Lively Equipment

Equipment - 3.5 / 5

The LivelyMobile2 device can be attached to a belt or worn as a lanyard. It is rechargeable and offers about 40 hours of service on standby per charge.
The LivelyMobile2 is waterproof and can be equipped for optional services such as fall detection.
System Types
Home Cellular
Mobile/GPS
Help Button Option
Wristband
Lanyard
Mobile/GPS Battery Life
40 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons
2-Way Communication
Fall Detection
Optional Fall Detection
Water-Resistant Help Button

Monitoring

Monitoring - 3.5 / 5

Lively operates its own emergency response center. Emergency response team members are certified by The International Academies of Emergency Dispatch.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Owned
Services
24/7 Monitoring
Emergency Dispatch
Non-Emergency Dispatch

Contract & Price: How much does Lively cost?

Contract and Price - 5 / 5

The Lively Mobile2 is $79.99.

The monthly price you'll pay for professional emergency response depends on which optional services you select to add to your plan. If you purchase a Basic plan with no fall detection, your cost will be $24.99 per month, plus an activation fee. At the other end of the price spectrum, if you choose a Premium plan that includes fall detection, access to an urgent care medical team, and Care Advocate, your cost will be $44.98 per month plus an activation fee.

Customers can pay for service monthly. There is no long-term contract required to access Lively services.

Starting Prices per Month

Cellular
$24.99

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
Lively Medical Alert devices and the Lively app are installed by users. There is no fee for installation but the company does charge an activation fee of $35.
Equipment Fees
Lively charges a one-time $79.99 fee for equipment purchase regardless of the device you select.
Cancellation Policy
You can cancel your Lively subscription at any time without penalty.

Lively Reputation

Reputation and Certifications - 5 / 5

It's difficult to assess Lively's reputation among consumers. The company is not rated by the Better Business Bureau or on Trustpilot. Lively does maintain a Facebook page and Twitter account under its own name. Lively Medical Alerts does not have its own LinkedIn page, but it is mentioned on its parent company's page. Lively Medical Alert devices are marketed by BestBuy Health, which is owned by Best Buy, a well-known retailer of electronics and home appliances.

Disclaimers

Contact & Additional Information

Homepage URL
https://lively.com
Headquarters Address
9390 Gateway Drive, Suite 100, Reno, NV, 89521

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