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Medical Care Alert Medical Alert Review


ConsumersAdvocate.org Rating: 4.2 / 5 (Excellent)
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Medical Care Alert is a Michigan-based provider of medical alerts that was originally founded in 2002.

By specifically focusing on the senior market, this company emphasizes applicable features, such as free spouse monitoring, 24 hour monitoring, and two-way voice capability.

While its plans differ based on time length, cancellation is allowed anytime.
 
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How is Medical Care Alert rated?

Breakdown

4.0/5
Monitoring
4.8/5
Equipment
4.0/5
Contract and Price
4.0/5
Reputation and Certifications

Overall Rating: 4.2 / 5 (Excellent)

Medical Care Alert features a dynamic product that falls directly in-line with its industry competitors.

With technological customizability, which adapts to the user’s needs and budget, as well as a high-quality monitoring suite, this company puts the user first.

Their price range falls into the average for the industry, but their reviews back up their product's quality, thereby guaranteeing the peace-of-mind that medical alerts promise.

Medical Care Alert Equipment

Equipment - 4.8 / 5

Medical Care Alert offers a high-quality product which boasts higher than average battery life.

Its communication capabilities, of in-home landline, cellular, and mobile GPS, are evenly matched with their competitors.

Furthermore, the alert's key features, which include automatic fall detection, waterproof equipment, and 100% warranty, make this company’s hardware attractive to customers.
System Types
Home Landline
Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Base Station Backup Battery
72 hours
Mobile/GPS Battery Life
36 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons
2-Way Communication
Fall Detection
Optional Fall Detection
Water-Resistant Help Button

Additional Info

Cellular Provider Options
AT&T
Equipment Warranty
100% replacement warranty on medical alert system base unit and wearable transmitter buttons without additional cost

Monitoring

Monitoring - 4 / 5

Medical Care Alert’s professional monitoring services are top notch. Its two in-house monitoring centers are staffed with highly trained emergency professionals who are on-call 24/7.

For both emergency and non-emergency dispatches, Medical Care Alert is prepared for any scenario.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Owned
Number of Monitoring Centers
2
Advertised Response Time
Medical Care Alert has a team of trained emergency response professionals who are ready to answer and available 24 hours a day, 365 days a year.
Services
24/7 Monitoring
Emergency Dispatch
Non-Emergency Dispatch

Contract & Price: How much does Medical Care Alert cost?

Contract and Price - 4 / 5

Without the need for a contract or activation fee, Medical Care Alert’s pricing structure falls within the industry standard.

Depending on whether a user desires in-home or mobile service, Medical Care Alert’s starting price point can range between $27.45 or $36.62, respectively.

Starting Prices per Month

Landline
$27.45
Cellular
$27.45
Mobile/GPS
$36.62
Free Monitoring for Additional Person

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
None
Equipment Fees
None
Free Trial Period
14-Day In-Home Risk Free Trial
Cancellation Policy
If a customer chooses to returnthe system without testing it, Medical Care Alert will deduct a nominal fee of $50 from their refund to cover their costs of system programming and account setup.

Medical Care Alert Reputation

Reputation and Certifications - 4 / 5

With a Better Business Bureau rating of an A-, and an endorsement by the Underwriter's Laboratory, Medical Care Alert’s industry reputation is quite good.

Moreover, their 9/10 on TrustPilot bolsters their overall standing.

Professional Certifications

  • Underwriter's Laboratory (UL)

Additional Ratings

TrustPilot Rating
9.0 out of 5
BBB Rating
A-
BBB Positive Reviews
1
BBB Neutral Reviews
0
BBB Negative Reviews
0
Date Collected
2017-08-17

Disclaimers

Contact & Additional Information

Homepage URL
https://www.medicalcarealert.com
Headquarters Address
43334 7 Mile Road Suite 400, Northville, MI, 48167
Mailing Address
43334 7 Mile Road Suite 400, Northville, MI, 48167
Year Founded
2009

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Customer Comments & Reviews

Loading Reviews ...
M
maggie1090
11/15/2018
I have the system which at the moment is all screwed up,no one answered from the blue button and the grey one on the back keeps chirping battery ok which I know as I change the batteries as suggested. I am at the point of looking for a new company .I am disabled and need a reliable system which this one is not.

C
Chip S
8/7/2018
I have had this for my mom for about 2 yrs. They are so kind when they respond, even if she bumps it while getting dressed. I feel very confident in this device and the excellent customer service. I like the fact if she goes outside she has the security in case she would fall. It detects it without her even pushing the button.

N
Norma L
3/9/2018
It would be nice if we knew the device would work if it is stormy or cloudy also. I think your company is one that has all the things I want at a reasonable price.

F
Fred H
5/1/2017
I did this for my mom and they're doing pretty good. We had change my mom's phone number, a situation came up. They got in touch with me to let me know that they got a signal that something was not right. They go "oh it's because your phone number has changed". We had forgotten, so they kept us in the loop knowing what's going on. Their price was reasonable. They went out of their way to find out what was wrong to make it right, we didn't even realize something was wrong. They've been wonderful.

K
Kim
11/13/2015
We were worried about our parents continuing to live on their own into their upper 80s. I communicated with the company by phone a number of times setting up the installation. My parents are resistant to new things and to strange people in their house. But by telephone, they managed to complete the testing and placing of the device quite smoothly. Great service working with difficult customers!

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