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Allegiance Moving and Storage Review


ConsumersAdvocate.org Rating: 3.8 / 5 (Very good)
364 Customer Comments & Reviews - see all comments
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Allegiance Moving and Storage is a licensed interstate moving company based in Lake Worth, Florida. Founded in 2018, the company coordinates residential and commercial state-to-state moves and provides storage and auto transport services. The actual moving is done by its network of motor carrier partners.

How is Allegiance rated?

Breakdown

3.8/5
Services Offered
4.0/5
Coverage Area / Company Type
4.0/5
Reputation

Overall Rating: 3.8 / 5 (Very good)

In contrast to many moving companies who disclose few facts about their operations and services, Allegiance Moving and Storage presents consumers with detailed, specific information about what it does and how much it costs. The company also makes clear that it is a broker, not a mover, unlike some of its competitors who seem to blur that distinction. These are encouraging, pro-consumer practices. Since the company is a newer player in the moving brokerage business, it remains to be seen whether it can successfully navigate the challenges posed by being in the middle between the consumer and the mover. Based on what we've seen, however, we'd be very tempted to give them a try.

Services

Service Offerings
Residential
Corporate
Auto
Distance Offerings
Interstate
Additional Services
Storage and re-delivery
Storage
Packing & Unpacking
Online Tracking
Quote Options
Online
Phone
In-person
Pickup Restrictions
None
Restrictions
None

Services Offered - 3.8 / 5

Allegiance offers all the services that a state-to-state residential move might require: assistance with packing, storage, and auto transport to name the big three. However, since Allegiance is a broker, the services rendered by each mover it partners with will necessarily vary. Consumers are advised to inquire about what services are--and are not--offered by the company that actually performs their move.

Reputation

BBB Rating
NR
Number of BBB Positive Reviews
10
Number of BBB Neutral Reviews
0
Number of BBB Negative Reviews
7
Year Founded
2018
Date Collected
2019-09-27

Reputation - 4 / 5

Allegiance Moving and Storage gets high marks from us for the transparency of its operations. The company's website very clearly lays out charges and options and offers firm estimates. These disclosures give us confidence in its operations. However, the company has only been in business for about a year, so unsurprisingly there isn't a lot of information available about its reputation among its customers. To date in 2019, the company has had 16 complaints lodged against it with the Department of Transportation. Most of these concerned problems with estimates and final charges, shipping documents, and pickup/delivery. The company's reviews on the BBB website are mixed, though a majority are largely positive. Allegiance has no reviews on Trust Pilot. Since it is a broker, not a mover, Allegiance's reputation is largely dependent on the behavior of its moving contractors. Careful consumers should investigate the reputation of the mover Allegiance proposes contracting their move to; that will yield a much more useful picture of customer satisfaction levels.

Fleet Details

Number of Drivers
0
Fleet Size
0
Number of Trailers
0
Number of Tractors
0
Department of Transportation License Number
DOT #3183105
MC License Number
MC #128059

Fleet - 4 / 5

As a broker rather than a mover, Allegiance doesn't have a fleet of its own. As your advocate through this entire process, Allegiance works closely with the carriers that are in their network and prices and sells the loads according to the carriers' tariffs and the accepted rates. Allegiance has a five-step carrier vetting process. Consumers who are interested in finding out about the number of drivers and trucks their mover has should look up that information once they are told which mover Allegiance plans to assign the project to.

Contact & Additional Info

Homepage URL
Company Phone
(844) 499-5588
Headquarters Address
2216 North Dixie Highway, Lake Worth, FL, 33460

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364 Customer Comments & Reviews

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bettyrandle278
6/13/2022
We secured dates with Allegiance for our move that was supposed to happen in early April. We changed our dates so many times, free of charge, that each time we would call customer service, they recognized our voices immediately. Their like an extended part of the family. All kidding aside, Allegiance are true professionals & very empathetic. We highly recommend Allegiance, 10 out of 10 stars.


D
Daniel G
6/3/2022
so far this experience has been horrible, 1 day from move and they still haven't called me. When I did call they said they do not complete inventory tell 430 eastern time the day before and still never called back. Also when I called they said it was a 2 day window on day they will pick up?! really who moves like that and was never informed of that when left the huge deposit. This almost seems like a scam, but real company just not very professional, hopefully if and when the move happens it goes without a hitch, but not feeling very comfortable, urggg


A
Anthony J
6/2/2022
Allegiance moved about 100 church pews for my church. These benches are over 100 years old and have a very special meaning to our congregation. The benches are very heavy and made to practically stand the test of time and the guys not only respected the pews themselves but were very conscious of the fact they were in a church. These pews weigh around 100 lbs each and we are having them refurbished by a carpenter and owner of a mill. They did such a great job delivering them to the mill that we have already hired them to bring them back to the church when the job is done.


chadsouzzaas50
5/31/2022
Allegiance Moving has set the bar to a new standard for moving. I have moved lots of times over the last 15 years so I know a good moving company. They were very efficient but more importantly they know that moving is extremely stressful and the customer service team was very compassionate and understanding. They seem to know all of the ins and outs of moving and gave me some great packing tips. They were super careful with everything and we'd recommend them to anyone!


ericbradleyys71
5/26/2022
My movers Ben the owner was so nice to me and my family. Yes, they did run into a glitch, they were several hours late, but they were highly professional and boxed my t.v. up for free. They cleaned up after themselves and didn't leave a mess after they did the final walk through. I was moving from CO to MD and they had my stuff delivered to me in about 10 days, which wasn't too bad. They told me up front the delivery times and called me the day before to make sure I was home. Despite the little delay at the beginning I would use them again and recommend them to my family.


hannatarutinns081
5/25/2022
As far as moving companies go, we could not be happier with the services provided by Allegiance Moving and Storage. Their employees were really courteous and helpful. They arrived on time and completed the task ahead of schedule. Those who move quickly yet with a high degree of caution. Recommendation is high!


markcass6759
5/20/2022
I moved from CA to PA for work in March, my company was paying for the move. My Wife and HR were taking care of all the details for the move. Scott did a virtual call with my wife at 8:00 pm his time, which THANK YOU so much for working around her schedule and mine. I collect Legos, so I have an entire room with completed kits that are very special to me. It would have been very difficult for them to see everything I had in this room without doing the virtual call. I think he spent almost 2 hours on the phone and that was just the first call. Scott had to talk to the HR department also and he even answered their call at like 10 pm at night. The entire process took about a month to... Read More


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Robert M
5/17/2022
I was having trouble finding a moving company that would move my home gym. No one wanted to carry all that weight and machinery or for that matter take apart the equipment. They charged me a reasonable cost for the move and labeled anything that they helped take apart so everything was able to be put back together easily. It took them longer to take everything apart than I thought but they were very meticulous about all the parts that not even one screw was out of place or lost. I would recommend them to anyone that has gym equipment to move.


jeromehaughton1992
5/16/2022
Let me just start out by say this is one of the worst moving company, I use them to move my goods from New York because my duty station is in Kansas and my propane tank that I use as my saving pan disappear before it reaches Kansas, me and my wife call the company and they claim that they never received a saving pan, don’t make the mistake of using this shipping company you will be sorry


aubreybaileyys28
5/13/2022
I booked my cross country move with Allegiance. After reading some of the reviews I obviously had some concerns that I was going to end up having a horrible experience. That wasn’t the case AT ALL! My move went amazing! The movers were extremely kind and handled my items with care. Two weeks later I got my items and there were a few items that were damaged but I was walked through the claims process and was compensated for the damages! I am very pleased with the service!



Top Rated
Our Partner
  • Best For Larger Moves
  • A+ Rated Moving Company & FIDI Accredited
  • $350 discount when you mention over the phone only
  • One month of FREE storage
  • Auto transport available
  • US DOT: 2293832