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Allegiance Moving and Storage Review


ConsumersAdvocate.org Rating: 3.8 / 5 (Very good)
364 Customer Comments & Reviews - see all comments
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Allegiance Moving and Storage is a licensed interstate moving company based in Lake Worth, Florida. Founded in 2018, the company coordinates residential and commercial state-to-state moves and provides storage and auto transport services. The actual moving is done by its network of motor carrier partners.

How is Allegiance rated?

Breakdown

3.8/5
Services Offered
4.0/5
Coverage Area / Company Type
4.0/5
Reputation

Overall Rating: 3.8 / 5 (Very good)

In contrast to many moving companies who disclose few facts about their operations and services, Allegiance Moving and Storage presents consumers with detailed, specific information about what it does and how much it costs. The company also makes clear that it is a broker, not a mover, unlike some of its competitors who seem to blur that distinction. These are encouraging, pro-consumer practices. Since the company is a newer player in the moving brokerage business, it remains to be seen whether it can successfully navigate the challenges posed by being in the middle between the consumer and the mover. Based on what we've seen, however, we'd be very tempted to give them a try.

Services

Service Offerings
Residential
Corporate
Auto
Distance Offerings
Interstate
Additional Services
Storage and re-delivery
Storage
Packing & Unpacking
Online Tracking
Quote Options
Online
Phone
In-person
Pickup Restrictions
None
Restrictions
None

Services Offered - 3.8 / 5

Allegiance offers all the services that a state-to-state residential move might require: assistance with packing, storage, and auto transport to name the big three. However, since Allegiance is a broker, the services rendered by each mover it partners with will necessarily vary. Consumers are advised to inquire about what services are--and are not--offered by the company that actually performs their move.

Reputation

BBB Rating
NR
Number of BBB Positive Reviews
10
Number of BBB Neutral Reviews
0
Number of BBB Negative Reviews
7
Year Founded
2018
Date Collected
2019-09-27

Reputation - 4 / 5

Allegiance Moving and Storage gets high marks from us for the transparency of its operations. The company's website very clearly lays out charges and options and offers firm estimates. These disclosures give us confidence in its operations. However, the company has only been in business for about a year, so unsurprisingly there isn't a lot of information available about its reputation among its customers. To date in 2019, the company has had 16 complaints lodged against it with the Department of Transportation. Most of these concerned problems with estimates and final charges, shipping documents, and pickup/delivery. The company's reviews on the BBB website are mixed, though a majority are largely positive. Allegiance has no reviews on Trust Pilot. Since it is a broker, not a mover, Allegiance's reputation is largely dependent on the behavior of its moving contractors. Careful consumers should investigate the reputation of the mover Allegiance proposes contracting their move to; that will yield a much more useful picture of customer satisfaction levels.

Fleet Details

Number of Drivers
0
Fleet Size
0
Number of Trailers
0
Number of Tractors
0
Department of Transportation License Number
DOT #3183105
MC License Number
MC #128059

Fleet - 4 / 5

As a broker rather than a mover, Allegiance doesn't have a fleet of its own. As your advocate through this entire process, Allegiance works closely with the carriers that are in their network and prices and sells the loads according to the carriers' tariffs and the accepted rates. Allegiance has a five-step carrier vetting process. Consumers who are interested in finding out about the number of drivers and trucks their mover has should look up that information once they are told which mover Allegiance plans to assign the project to.

Contact & Additional Info

Homepage URL
Company Phone
(844) 499-5588
Headquarters Address
2216 North Dixie Highway, Lake Worth, FL, 33460

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364 Customer Comments & Reviews

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J
Jim W
6/22/2021
Great company! I've moved a dozen times in my life and not all movers are the same. Allegiance is top rate and cost $2000 less than Mayflower wanted


M
Michael P
6/21/2021
Me and my wife moved from St. Louis to Atlanta for work. My company let me get a couple quotes to choose from and although Allegiance was a little more expensive i am glad they chose them. The movers they sent were on time and professional and did a great job. I was a little leery since the movers had to rent a shuttle truck to get into my neighborhood but Allegiance assured me that was normal. I am haappy to say no damage! I read reviews of damage all over the internet with other companies but allegiance didn't break anything. I would reccomend them for sure.


Shawn H
6/16/2021
I contacted Allegiance Moving and Storage in March 2021 when I accepted a job in Miami. I needed to move a three-bedroom house from PA to Miami later that year in June. I received three quotes from different companies; however, AMS claimed to cater to military moves and veterans. They gave me a veterans discount. My estimated move cost was just under $10,000. I thought I was all set. As the date grew closer, I had difficulty contacting the company, and the sales rep (John Capella) would not return my emails or calls. About a week before the move, I called to set up storage, and they told me they could not guarantee my move would happen on the day I needed it. When I mentioned canceling the... Read More


P
Pamela
6/2/2021
Allegiance Moving helped me move out of New York during the pandemic. Everyone I called wasn't servicing my area but they were able to get my items out of my home and into storage until I closed on my new home. There were a couple hiccups at delivery because my home is pretty remote, but in the end everything was delivered safe and sound.


Marie G
5/14/2021
Avoid this company. A) grossly underestimate the moving cost, you will pay double or triple what original estimate cites B) people moving our household out dropped and crushed boxes with extensive damage. C) people moving our household out left holes in ceiling, holes in 3 different wall locations. Left handprints on wall in multiple locations which could not be cleaned off. Door ways damaged, doors damaged and of course furniture scratched and damaged. Hardwood floors scratched. D) furniture going into storage - the size of storage unit was greater than truck size, yet due to poor unloading, furniture did not fit into storage location E) unloaded refused to remove blankets to allow... Read More


D
Debbie
5/6/2021
I moved recently and selected Allegiance based on its high ranking on the Consumers Advocate website. Except for ‘friends and family’ reviews, I cannot understand any positive input. We were quoted a very low price upon the initial phone call; that price doubled over the next few days; additionally, we were never informed that cash or a bank check was required upon pick-up AND delivery by the carrier which Allegiance had hired (apparently Allegiance is a middle-man, hiring outside contractors). To clinch the deal, “John B” urged us to avoid the extra $850 additional fee for guaranteed delivery date, stating this extra charge was unnecessary , that Allegiance’s reliability is assured... Read More


D
David
2/23/2021
Allegiance will book you at one price, then contract it out to actual moving company after their fee, the new moving company will then jack the price up on you along the way, delay your move, and things will be missing (like 60" televisions). They will then have you fill out a bulls*** claim that nobody will ever follow-up on, nor will they take accountability for their dishonesty or negligence regarding your belongings that you paid and entrusted them to move. I get the nature of this business and what kind of characters you are dealing with, but to portray yourself on the phone as an expert and vomit out words like professional and care just makes you look like a completely and utter... Read More


Z
Zana W
2/16/2021
We contracted with your company on 9/28/2020 and what a disaster. Your movers showed up on 9/28 with a Penske rental truck half full of some one else's belongings. After looking at our belongings for a couple of hours in the 2 bedroom condo, they decided to go to our storage unit and fill the balance left in the Penske rental truck and to rent another truck from u haul. All of our belongings including estimate of boxes in 10x10x10 storage unit was given to Allegiance on 8/25/2020. Both trucks did make our destination of Rio Rancho, NM but the Penske truck broke down. On the morning of 9/29/2020 the 2nd Penske rental truck arrived, they had transferred our belongings during the night and... Read More


J
Jerome S
2/4/2021
Do not use Allegiance Moving and storage. They will sub it to Arena Van Lines. That's when your problems really begin. It's like dealing with the Russian Mafia !


A
Allison B
1/25/2021
Worst company EVER! They increase your costs at every opportunity and try to blame you. Even though I specifically asked for someone to come to my house to make sure that didn't happen and the person adjusted my costs and materials accordingly once the movers arrived they tried to increase costs again $2000!!!! Completely unacceptable. When I had issues with scheduling they again tried to blame me "not understanding how they work" - if you didn't explain it, how would I know the movers would show up at noon and not leave until 9 pm? Never happened with my other movers! 9 pm at night and they did such a crappy job filling the truck not everything fit. I was asked to "decide what I... Read More



Top Rated
Our Partner
  • Best For Larger Moves
  • A+ Rated Moving Company & FIDI Accredited
  • $350 discount when you mention over the phone only
  • One month of FREE storage
  • Auto transport available
  • US DOT: 2293832