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Trinity Relocation Group Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
186 Customer Comments & Reviews - see all comments
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Trinity Relocation Group is a Florida-based fully licensed moving broker that connects consumers with moving companies across the country. Through Trinity, consumers can find companies that provide interstate moving services for residential, commercial, and military customers, as well as storage and packing services.
 
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How Do We Rate Trinity Relocation Group?

Breakdown

5.0/5
Services Offered
5.0/5
Coverage Area / Company Type
5.0/5
Reputation

Our Overall Rating: 4.9 / 5 (Excellent)

Trinity Relocation Group is a moving brokerage company that connects consumers with companies across the country that provide interstate moving services. Residential, commercial, and military customers are welcomed, as well as those who need to transport a vehicle from state to state. Trinity asserts they verify every moving company's safety track record and insurance status to make sure they are only recommending the best companies. Therefore, consumers are advised to receive and review a binding contract with the final moving company (and especially to clarify the pricing method, which can be by cubic feet or weight) to avoid any surprises.

Services

Service Offerings
Residential
Corporate
Auto
Government/Military
Distance Offerings
Interstate
Additional Services
Storage
Packing & Unpacking
Quote Options
Online
Phone
Restrictions
Interstate moving only. No local (within the same state) or international moving is offered.

Services Offered - 5 / 5

Trinity Relocation Group is a moving brokerage company licensed by the Department of Transportation that primarily matches consumers with moving companies across the country that provide residential, commercial, military, and auto transport moving services as well as storage and packing. To start the process, consumers can request a free quote online or by calling Trinity over the phone. Trinity's website says they screen and vet moving companies before connecting them with consumers by making sure they have a valid DOT and FMCSA licenses and verifying their safety record and insurance. Trinity also makes sure every moving company gives their customers a binding contract so all terms (including pricing) are locked in. One caveat is that only interstate (state-to-state) moving services are brokered through Trinity. Local and international moving is not offered.

Reputation

2017 Complaints
20
BBB Rating
B
Year Founded
2020
Date Collected
2020-09-05

Reputation - 5 / 5

To be clear, Trinity is a moving broker, which means they typically broker their moves rather than providing physical moving services themselves. When brokering, they only act as the middleman between the company and the consumer. This means any details Trinity provides as to pricing and timing should be confirmed by the actual company that will be performing the service prior to moving day. Special attention should be paid to the way the moving company calculates the cost—some companies use weight while others go by cubic feet, which would require customers to measure every item to receive a more accurate quote.

Fleet Details

Department of Transportation License Number
3218709
MC License Number
1006834

Fleet - 5 / 5

Trinity Relocation Group acts as a broker, meaning that it has no fleet of its own.

Contact & Additional Info

Homepage URL
http://trinityrelocationgroup.com/
Company Phone
(888) 331-7690
Headquarters Address
2300 Palm Beach Lakes Blvd., West Palm Beach, FL, 33406

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186 Customer Comments & Reviews

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C
Caprice
4/7/2021
Dylan was so helpful setting this all up, and the movers could not have been more friendly. Sadie in customer service was always there to answer any questions for me.

C
Cheryl
4/7/2021
Great job! Professional & affordable. We would recommend them to anyone moving across the country!

C
Cheryl
4/7/2021
I used Trinity Relocation Group for my mother's move from Florida back to Massachusetts and would use them again if she ever decided to move back. Their customer service is great and always returned my messages if I needed them. A long distance move for the elderly is stressful enough, so it was nice to have someone who I believed was on my side and there for me. Thank you Trinity for taking good care of me and my mom!

cgs18g
4/7/2021
Couldn’t be more pleased with the quality work Trinity Relocation Group did with assisting my family and I relocate from CA to FL.

seanfox06
4/7/2021
Great customer service! Made a difficult move a lot easier! Definitely recommend!

B
Beth A
2/17/2021
Do yourself a favor - don't answer the phone if Trinity Relocation is calling you. Here are the facts - Received an estimate - deposit made after that, they don't care. 2 hours before the movers were supposed to arrive - I received a call, "tire issues" they will be there tomorrow morning instead. Had to call the buyer of my house and rearrange possession. I was told I would be compensated, talk to the driver and he will take care of it. Spoke to the driver the next day and he said you were never on my schedule. "i don't know what you are talking about." Everything loaded on the truck seemed very nice and professional - then stuff arrived at my new house. Refrigerator damaged,... Read More

V
Victoria S
2/14/2021
Horrible company. They promise what they can not deliver, and then refuse to speak to you when you want to share your concerns.

tamarahake
2/12/2021
DO YOUR HOMEWORK BEFORE USING TRINITY RELOCATION SERVICES! I chose Trinity after seeing good reviews; however, my experience was a nightmare. I did not realize that they are a licensed interstate broker. They coordinate and arrange the transportation of goods with an authorized motor carrier. Once you have signed the contract with the carrier, Trinity has no control. I am infuriated that they would contract with a company such as NW Relocation, then be off the hook for anything further. NW Relocation out of Oregon was impossible to work with. Bottom line: our items were picked up 9/21/2020 and delivered 12/11/2020. The bed was missing, found, and delivered 12/21/2020. That is 3... Read More

llckoba
2/6/2021
I reached out to Trinity relocation group because I wanted to know everything about process and we were very helpful and fantastic. Customer service helped me throughout the process and kept me informed. They are great

J
Jake
2/2/2021
Good Afternoon, I’m writing today to let you know how happy I am with your services. I have used others before and I can’t stress enough of what a pleasure it was speaking with your customer service rep (Josh). He answered all my questions and concerns I had with great attitude and was extremely knowledgeable. I was stressed out with the move and he put my mind at ease. I will be referring you to everyone that ask me who I used. Thank you for such a great experience and your friendly and knowledgeable staff that you have.

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