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Trinity Relocation Group Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
186 Customer Comments & Reviews - see all comments
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Trinity Relocation Group is a Florida-based fully licensed moving broker that connects consumers with moving companies across the country. Through Trinity, consumers can find companies that provide interstate moving services for residential, commercial, and military customers, as well as storage and packing services.
 
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How Do We Rate Trinity Relocation Group?

Breakdown

5.0/5
Services Offered
5.0/5
Coverage Area / Company Type
5.0/5
Reputation

Our Overall Rating: 4.9 / 5 (Excellent)

Trinity Relocation Group is a moving brokerage company that connects consumers with companies across the country that provide interstate moving services. Residential, commercial, and military customers are welcomed, as well as those who need to transport a vehicle from state to state. Trinity asserts they verify every moving company's safety track record and insurance status to make sure they are only recommending the best companies. Therefore, consumers are advised to receive and review a binding contract with the final moving company (and especially to clarify the pricing method, which can be by cubic feet or weight) to avoid any surprises.

Services

Service Offerings
Residential
Corporate
Auto
Government/Military
Distance Offerings
Interstate
Additional Services
Storage
Packing & Unpacking
Quote Options
Online
Phone
Restrictions
Interstate moving only. No local (within the same state) or international moving is offered.

Services Offered - 5 / 5

Trinity Relocation Group is a moving brokerage company licensed by the Department of Transportation that primarily matches consumers with moving companies across the country that provide residential, commercial, military, and auto transport moving services as well as storage and packing. To start the process, consumers can request a free quote online or by calling Trinity over the phone. Trinity's website says they screen and vet moving companies before connecting them with consumers by making sure they have a valid DOT and FMCSA licenses and verifying their safety record and insurance. Trinity also makes sure every moving company gives their customers a binding contract so all terms (including pricing) are locked in. One caveat is that only interstate (state-to-state) moving services are brokered through Trinity. Local and international moving is not offered.

Reputation

2017 Complaints
20
BBB Rating
B
Year Founded
2020
Date Collected
2020-09-05

Reputation - 5 / 5

To be clear, Trinity is a moving broker, which means they typically broker their moves rather than providing physical moving services themselves. When brokering, they only act as the middleman between the company and the consumer. This means any details Trinity provides as to pricing and timing should be confirmed by the actual company that will be performing the service prior to moving day. Special attention should be paid to the way the moving company calculates the cost—some companies use weight while others go by cubic feet, which would require customers to measure every item to receive a more accurate quote.

Fleet Details

Department of Transportation License Number
3218709
MC License Number
1006834

Fleet - 5 / 5

Trinity Relocation Group acts as a broker, meaning that it has no fleet of its own.

Contact & Additional Info

Homepage URL
http://trinityrelocationgroup.com/
Company Phone
(888) 331-7690
Headquarters Address
2300 Palm Beach Lakes Blvd., West Palm Beach, FL, 33406

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186 Customer Comments & Reviews

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J
Joe
5/21/2021
6 company relos, this was the worst by far, no help after they get their payment, and 'estimate' was less than half of actual.

llckoba1
5/15/2021
A++++ all around. Great customer service and very professional. Highly recommended

John C  
Official Response

Management of Trinity Relocation Group
Thank you for your business, and taking the time to write a review! We are so glad we were able to provide a stress-free process!
D
Davina
5/13/2021
I’ve moved 4 times in the last 3 years and this was by far my easiest one. Thanks to everyone at Trinity!

K
Katelyn B
5/12/2021
I can not recommend this company and service contact Josh more after my recent move. They made the move so much easier and smoother. And the set up for the move easier than I had thought the whole process would be, even down to the customer service team they were all pleasant and helpful throughout the entire process. I will definitely be recommending this service to several family friends/ relatives in their upcoming moving needs.

N
Nora
5/12/2021
I can not recommend this company and service contact Josh more after my recent move. They made the move so much easier and smoother. And the set up for the move easier than I had thought the whole process would be, even down to the customer service team they were all pleasant and helpful throughout the entire process. I will definitely be recommending this service to several family friends/ relatives in their upcoming moving needs.

Vivian V
5/11/2021
Trinity Relocation Group is the best company! The staff worked always with my needs in mind. Always available and willing to answer all my questions. Their help was tremendous for me to organize my move across the country with a baby ,two cats and my car. I am so thankful for all their great work and special thanks to Brian, Tracy, Sadie and all the rest of the team who’s works make all things possible.

ofermatar
5/11/2021
Thank you Trinity for the great service it was fabulous experience I will recommend to my friends and family and definitely I’ll see you in the future thank you all

cbradley1267
5/11/2021
I received great service from this company. I talked to josh while booking my move. The whole process was stress free and he provided me with all of the information I needed. They were able to work around what I needed in order to perform my move seamlessly. I am very satisfied with my service and I am definitely going to go through them for any future endeavors.

werbike8703
5/11/2021
Highly recommend them to everyone I have used them in the past 3times. It was a very nice experience, moving can be very very stressful but they made it so pleasant. I can’t thank them enough for the help. The girls from the office and also the sales person was very professional.

M
Max T
5/11/2021
Great service! Would recommend to anyone who needs fast and easy pick up delivery!

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