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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
Jeremy F
4/1/2021
Quick, polite and professional. 1 2 3 4 5 6 7 8 9 10 11 12

J
Jeremy D
4/1/2021
Wes did a fantastic job! Very attentive, knowledgable, courteous, kind, and helpful. He was a pleasure to work with and we would love to have Wes back again. Great employee. 5 stars aren't enough. You want to keep this guy! Wes gets 10 stars!

jandlu
4/1/2021
Jared was very polite and through about doing his job he was hired to do.

C
Chrissy M
4/1/2021
Shawn D performed quarterly service and did a great job. He was thorough, pleasant and professional and answered all of my questions.

S
Sheila
4/1/2021
OUTSTANDING - as always, my aptive technician is professional, detailed, and most importantly nice to my big dogs! Thank you for your consistent great work.

glif669
4/1/2021
Adam Austin was very thorough and explained everything I needed to know about the treatments and what not to do with a stink bug in the house!

patti.shotwell
4/1/2021
Corwin did a great job. Very professional and thorough. He completed indoor and outdoor service, pointed out some areas outside where some spiders had been congregating, and made sure all areas were treated. Very happy with the service. And Corwin was very personable too.

uhlwaynel
4/1/2021
Kinnith did an excellent job. Would like to have him back every time!!

rclarson16
4/1/2021
Jason is a well trained technician and a gentlemen when it comes to customer interaction. He cooperated 100% with my guidance while paying close attention to proper compliance. He is welcome to my home again any time. Thank you.

K
Kathryn W
4/1/2021
Deyshawn Richard was very helpful and called me to discuss out treatment.

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