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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
Martha R
4/3/2021
He did a good job. He checked and sprayed out side the house very well. He put the scorpion powder in the corners of the doors and windows to prevent scorpions coming into the house. He also put tramps in the garage. I really appreciate the job well done.

L
Lois S
4/3/2021
Alonzo was patient (my husband was at home but finishing a shower when he arrived) and thorough. The link to give him a $5 tip DOES NOT WORK, Has NEVER WORKED and I feel terrible because I'd like to give him a tip. Please fix this link!!!!

virtuousmtb
4/3/2021
Technician: Alexander Mclean was great and very helpful with meeting our needs.

roger.l.pauling
4/3/2021
I have found the techs from Aptive to be professional, courtesy and helpful when I ask any questions. Dan was all of these during his visit for the application of the chemicals. Thanks Dan. Roger Pauling

A
Ashley
4/3/2021
Very informative and helpful! Answered all of our questions and was very thorough treating our house.

Deborah S
4/2/2021
Both of the technicians that came to our home were amazing. Very knowledgeable, friendly and very very helpful. Thank you

K
Karen L
4/2/2021
Derick was very professional and friendly.. answered all my questions! Explained what he did , etc.! Great service tech!

Jan A
4/2/2021
Technician provided unobtrusive and efficient Service. Thoroughly completed all necessary tasks .

D
denise p
4/2/2021
I tried to go on the link so that my technician Carvin S. could get his bonus but it didn't seem to work. We have a older computer so that might have been the problem. But he deserves his bonus. Carvin was very informative on what he was going to do on our first treatment and future ones. Hope he will be our tech again in the future. Thank you

K
K W
4/2/2021
Very thorough, professional, and informative. Please send him back to this address from my next appointment. Thank you.

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