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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
darkshadows.ba
2/17/2021
The technicians did a great job as usual! They arrived as time, did a very thorough treatment, and were very courteous and helpful with the questions I had. Since we started treatment with this company last year, we have been very happy. No ant and spider problems at all (inside or outside).

jtrotta58
2/17/2021
The Techs annonced their arrival at my door and proceeded with the application without any issue.

sharoscamack
2/17/2021
My tech today, Ryan Byrd, was amazing. He understood the COVID protocol so he had a mask and gave me distance when we spoke. He also informed me of everything he was doing. He advised me on issues that he saw, and was very respectful.

darhageman
2/17/2021
This young man had to tramp through a lot of snow to service us which he did without complaint. He went all around the house several times servicing us and checking it out. His work was very much appreciated. I tried to click on the $5 tip that was with his picture, but it just kept saying error. I think he definitely deserves the tip.

Sandy H
2/17/2021
very nice work talk with us about the thing we going to do

Mary G
2/17/2021
Brad Stamets has been to the house twice and did a wonderful job!

K
Kathleen A
2/17/2021
Josh was very patient and professional. Got right to work and set some extra traps. Appreciate the prompt response to my call.

P
Patti L
2/17/2021
Considering the snow and ice he went above and beyond what I expected to locate where mice were coming into my house.

Lynn M
2/16/2021
Chrus was very informative and thorough, explaining what he did and why.

khyatt.inc
2/16/2021
Rafferty is amazing...His knowledge and problem solving with pest issues are always greatly appreciated..

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