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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
jodikay
2/18/2021
Super professional and friendly. Excellent service. I also appreciate the flexibility with the appointments.

gruybbs
2/18/2021
Lenny was very knowledgeable and patient with my 80 year old mom. She has a roof rat infestation. She was scary to death and he was able to comfort her fears by reassuring her he could resolve this use soon. Thank you!

bobskudlarek
2/18/2021
The technician did a fine job of what was required of him. He was courteous and asked if there were any issues that needed attention. I appreciate his service and feel he deserves the bonus. Thanks.

J
Jeremy D
2/18/2021
Technician was awesome! Very knowledgeable and quick to answer any questions I proposed. Was on time, friendly, and a pleasure to interact with.

tgolder13
2/18/2021
Frank West performed an excellent service. He batted through the snow & was able to complete the job!

N
Nathan H
2/18/2021
Super courteous, very professional, did a terrific job! Keep up the great work!

A
Andrea C
2/18/2021
I can't find his name, so please help! I was away, but my next-door neighbor texted me to say she watched him trudge through all the snow, and she was very impressed. I'm so grateful I can trust Aptive to do such a great job when I'm not even there! Please check your records to link this to the right person. Thank you! Andrea Chestnut

S
Sara S
2/17/2021
Jose was excellent! Went above and beyond. He notified me when he arrived and asked if we had any concerns For him to address, and then let me know before he left that our house has areas of concern where rodents can crawl under, that we need to address. Thank you Jose!!!!

M
Miki W
2/17/2021
I left note for the instructions and gate code. The technician even rang the door bell spoke to my daughter and she also let the guy know the gate code. But I received text message says that he could not access to the back yard and I need to reschedule if I want to get a spray in the back yard. Please have my code on your file and hope this not happens again.

Matt K
2/17/2021
I felt like I was charged money for A service that wasn’t performed, upon inspection after the tech left the house, I found no foot tracks in the snow going around the perimeter of the house indicating that nothing was done. With no tracks going to the mouse bait station on the north side of the house showing that that wasn’t inspected/refilled. Great I was sent a picture of the card with “what” was performed but not of the work being done. If spray was used I should see evidence of the tech walking around the foundation of the house doing so, which again was no evidence. Very disappointed

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