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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
lwc15109
2/11/2021
Technician Marcus Spence works very efficiently and despite the cold- got the job done and let us know. Thanks!

J
Jeremy L
2/11/2021
Mr. Cloud was very polite, thorough, and detailed in his explanation of what all he was going to be doing. He was not only detailed and thorough in his explanation, but also in the service that was provided. Very much appreciated!

J
John M
2/11/2021
acted very professional, he explained everything in detail, was very helpful. Not much more to add

jacqcedillo89
2/11/2021
Chris did a Fantastic job! He was ready for the job and had so many helpful suggestions! Really appreciate Chris and his hard work! I would like to request him for my next appointment please. Chris was very professional and quick. Great job again and Cedillo’s thank you! Have a great weekend!

D
Diana F
2/11/2021
Jerry Gaiters is the best! He is professional, thorough, polite and friendly. He is a credit to Aptive, and I hope that he is recognized as the valued employee that he is.

D
Donna B
2/11/2021
Devin Buckalew just came and reset all my traps, put sticky tape down and filled the outside bate boxes. he was very friendly and offered good advice for our rat problem.

M
Matthew F
2/11/2021
I thought we had to reschedule due to the cold and wet weather, but I was wrong. Jamal Lee showed up and did a great job! Thanks for servicing my home.

CristyAnd C
2/11/2021
He was kind and lisent to my petitions, took his time to work around the house

A
Anthony P
2/11/2021
Ryan and his partner did a great job. They were very prompt, thorough, and professional.

S
Sundara G
2/11/2021
Very courteous, did his work as scheduled and as planned. good work.

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