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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
jimkregloh
2/10/2021
Were not at home at the time but our surveillance system showed the tech working around the house as expected.

D
Don B
2/10/2021
He was very kind and courteous. He did a great job. Thanks

mgirolami2014
2/10/2021
Called ahead 30 minutes. Very nice, listened & very through. Great technician.

T
Thomas W
2/10/2021
Drake was respectful, professional, friendly and knowledgeable. He not only answered all our questions but was able to give us suggestions on issues we were having. He is without a doubt an asset to your company. Thank you for the excellent service.

C
Charles G
2/10/2021
The technician did a thorough job, was efficient, and professional. Thank you!

F
Frank
2/10/2021
Very bad service the guy showed up on the phone spend all the time talking to someone I gave him one star only

D
Dylan B
2/10/2021
Grant did an excellent job. He was communicative on what tasks were performed and was punctual.

K
Kayla P
2/10/2021
Our technician is always on time, helpful to answer any questions, and quick to address any problems we might be having.

A
Anne.templeton
2/10/2021
Wyatt was very informative and friendly. He let me know he was running late and offered to come whenever worked for us. He gave me some tips to ensure we were getting best service and use of our business with aptive such as scheduling visits sooner and calling if we have any issues. He even offered to look in attic for us!

J
Jo S
2/9/2021
Respectful and professional. They brought a paraphernalia of cleaning tools. He offered to let me know after he was done and he did. Thank you! The treatment that was applied to the outside part of my house was effective. Spiders and ants are gone.

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