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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

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L
Laura
2/9/2021
All the Aptive techs are careful and customer service oriented. However, Steve is the best! He literally chased down two different issues and spent the time to show me where he had treated, with what (and why), what to expect in the next few weeks etc. He knows his stuff!!

Linda F
2/9/2021
The technician was extremely knowledgeable and helpful regarding the treatment required for the problem

Kathleen D
2/9/2021
Kyle C was our technician. We were on work calls and were unable to have direct contact with him. He must have spent 45 minutes at our home outside in the extreme cold. He took pictures and sent us an email showing us the work. After all that, he pulled our trash cans to the side of our house. Best tech ever!! Thank you so much Kyle!! We really appreciate you!!

H
Harry p
2/9/2021
Very courteous and thorough service. Explained in detail what was done. Give useful hints on how to keep it working well.

egonzalez2885
2/9/2021
He was great. Arrive earlier then I expected and very efficient

B
Bobtoplas85
2/9/2021
First time any of your techs left photos of their work. Well done.

robabele1
2/9/2021
Arnelle Judson was on time, efficient, and courteous with followup. Thanks to him and Aptive for professionalism!

D
Dalton
2/9/2021
Rex did a good and thorough treatment today. He seems dependable enough to perform the services provided.

M
Melissa G
2/9/2021
Chris was very informative from the time he called to let me know when he was coming to explaining everything looking all around Telling me what was happening and when over the contract. I feel we are in good hands and will absolutely be recommending this company!

brunobolo79
2/9/2021
Never alerted us he was at our home and did not come inside to spray house Found out he was there through email

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