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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
M
Mike
2/2/2021
Daniel was very polite, informative and just very pleasant. He seems to have a great attitude and thoroughly explained what he was going to do with the application. Great job Daniel!!

carlond.anderson
2/2/2021
Very knowledgeable and kind man. He did a great job going around the house checking for issues and problem spots. Definitely took care my home.

Selena K
2/1/2021
Great company. Always professional. Technicians are always polite and on time & listen to all concerns.

molliesdad
2/1/2021
Edgar is a excellent, professional and very customer focused technician. He notified me when he arrived, provided a brief about what he was going to be doing and asked if I had any pest issues since the last service. He also informed me that he would be sending me a email copy of the invoice when he was done. I have not had any issues with pests of any kind since Aptive began servicing my property. Thank you Aptive and your team for the excellent service you provide.

B
Beauford G
2/1/2021
Very polite and helpful and knowledgeable. Was very courteous to my wife and seem to know what he was talking about . Was thorough when completed . I would highly recommend giving him his bonus of five dollars for a job well done

shand1299
2/1/2021
Jerry Gaiters was a terrific tech. He was courteous, helpful and professional. Thx!

emiliopviruete
2/1/2021
He was very thorough in treating my house, and the outside. Excellent service.

J
Jeanne
2/1/2021
Very friendly and personable. Super helpful and professional. Spoke about ant hills that randomly pop up. Very knowledgeable

C
Corinne L
2/1/2021
Very helpful and detailed with the service. I appreciate the time taken to explain how our home was going to be treated. Thank you!

K
Keeranoor K
2/1/2021
The technician today was very sincere, patient and thorough in his work.

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