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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
Ken W
1/22/2021
Thank you for letting me know you were here. You were very friendly and helpful. Thank you so much !

G
Gary M
1/22/2021
Polite and courteous. Was able to accommodate our schedule change. Thank you!

R
Ryan
1/22/2021
Excellent service! Received a text prior to his arrival indicating he was on his way. My mother-in-law couldn’t make it home prior to his arrival so I was really afraid I’d have to reschedule the service. Fortunately, he was super willing to work with me to complete the service. Would definitely do business with again!

Kelly G
1/22/2021
My technician Charles did a wonderful job. He had done the outside as well as the inside. Great customer service. 😊

P
Pat H
1/22/2021
Lisa is very thorough and informative. She spent time explaining what to watch for. She was very respectful of my home and of me.

Esther F
1/22/2021
Joshua was professional and friendly. He wanted to make sure he knew if I had any questions or issues with the service. He was extremely thorough with his explanations and with the service itself.

cathluch32
1/22/2021
Great job. Very pleasant. It was very cold and he did a great job

Jennifer A
1/22/2021
This tech did a great job. He let me know when he was on his way, when he arrived, and then again let me know when he was finished and what he did while he was there. We appreciate you!

B
Brian D
1/22/2021
Was early and did the job quickly. I appreciate that he told us what he did so we can still let the pets out safely

E
Edward C
1/22/2021
Cordell Hambright walked through the outside and inside of my house, asked good questions, and offered sound advice based on his experience treating for mice/rats and treatment products offered by Aptive. He left a couple mouse traps in my attic and said he would follow-up in a couple weeks to see if these trapped any critters that are the source of pests inside the walls of my house.

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Treatments for: Moths, Cockroaches, Ants, Mice, Rats & More.

 

 

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