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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
M
Marie F
1/23/2021
Thorough and pleasant. Good job. He took his time inside and outside the property.

samaniego0abel
1/23/2021
Very professional, great communication, 10+ stars, over and beyond. He did a great job.

R
Rick P
1/23/2021
Just wanted to comment on the excellent job Eric Retana did. He was probably the most thorough Aptive technician we’ve had so far. Great job Eric!

4guidos
1/23/2021
Tom was very efficient and detailed in his work and very customer courteous.

cassiejroberts17
1/23/2021
Shaun was the best technician we’ve had. He had great communication and was very helpful. I was happy to have Shaun’s assistance with our pest issue because he was knowledgeable and caring. Thank you Shaun!

M
Maureen
1/22/2021
Jesus has performed the scheduled service for my homes exterior multiple times and is the best technician for three significant reasons; 1) he is very courteous and thorough, makes sure to treat the entire perimeter of the yard and house 2) he notifies me when he is finished 3) makes sure to secure the gates and reminds me not to let my dog outside for at least 30 minutes. I have requested him specifically with Aptive because of his level of service.

J
John I
1/22/2021
Ben was thorough and efficient.. I wish he could be our permanent technician.

K
Kimberly b
1/22/2021
Juan was excellent. Great customer service, informative and very professional!! Ty kb

jlarrowood
1/22/2021
Tech guy gave me a very thorough orientation about the day’s work plan, executed the plan appropriately and in a timely manner. Hope to see him next time.

D
D.K C
1/22/2021
She was very kind and performed expert job. Descript her job like professional and easy to understand what exactly she did.

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