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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

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PK C
9/23/2019
Jacinto called before he came, and then was very prompt. After ringing my doorbell he stepped back about 5 feet. Jacinto was very courteous. I was very surprised (pleasantly so) when he noticed a full trash bag and carried it out to my trash can outside so I wouldn't have to get in the rain. Such a thoughtful thing to do. Thanks, Jacinto!!

C
Charles P
9/23/2019
Arrived on time, wore shoes covers, took car of current issue promptly. Great beard!!

S
Susan &
9/23/2019
James Williams came today September 23, and did an excellent and thorough job in our home and out around our home. Stan & I would like James to treat our home from now on. Thank you for sending him. Stan & Susan Brown Kansas City, MO

S
Susan &
9/23/2019
James Williams is very thorough, he did an excellent job. My husband and I prefer to have James to service us from now on. Thank you for sending him. Stan & Susan Brown

Karina M
9/23/2019
The technician América explained pretty well about the procedure and steps to be considered. He also asked me about if I have any pets and what we have to consider during his work.

L
Linda E
9/23/2019
Jeff was very courteous, informative, and professional. Looking forward to future service visits.

ripfrc69
9/23/2019
Very friendly and inquisitive to problem areas. Advised me he was done after service and let me know what he saw and what to expect for the future.

H
Haili C
9/23/2019
1. Didn’t knock or ring the door bell and my three dogs were out back 2. Opened the gate and let the dogs out, rather than trying to get them ran to his car making my neighbor have to try to catch them! Never came to the door to apologize by the way.. 3. Sent a txt saying that we would need to reschedule due to dogs in the yard .. left AND THEN SENT ME AN INVOICE AND EMAIL FOR THE SERVICES HE DIDNT EVEN PROVIDE!!

C
craig b
9/23/2019
i talked to sales person to cancel and she talked me into having it done again. i told her that the first time it was done in dark and spider webs were not taken down on upper part of house and they were going to come back the next day and never showed up. she said that she would let them know that the whole house up and down needed to be done, along with the garage. the upstairs wasn't done and neither was garage. I stopped payment with credit card company' very unhappy with your company and don't want you back on my property.spiders are just as bad as they were before you ever showed up. i will let my very big family no just how bad of a company aptive is. when you say your going to do... Read More

annmkaras
9/23/2019
Jason Foland was professional, informative, punctual and efficient in the service provided. In my opinion, he provided an excellent service and deserves a bonus for his very fine effort .

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