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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

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T
tina
9/16/2019
Too many emails & not enough service! After your tech left, I killed a brown widow spider on the back of my patio chair right out my back patio door. He told me that he couldn't spray above his head (door/window frames; patio cover), but what's wrong with the underside of patio furniture & concrete table & benches. Thanks for listening. Tina

J
Judi M
9/16/2019
as always, your employees are wonderful! Always polite and thorough. The technician listened to our us about our areas of concern and addressed them.

dchang1525
9/16/2019
technician went beyond the norm by sweeping my kids playset in addition to my house. thanks!

L
Lana
9/16/2019
I still have spider nest at car port on column and from fascia

jbokar
9/16/2019
Dana was terrific! She walked my property with me and listened to my concerns. She then thoughtfully completed a very thorough treatment! Thanks Dana!

V
Victor L
9/16/2019
Ricky did an excellent job. He walked the entire perimeter of the house and garage. He did a complete check of the inside of the house. By far he was the best technician that came to our home. If possible, I would prefer that Ricky perform any future services at our home. Thank you Victor Loquercio

janelmontei
9/16/2019
Nicholas was the second Active tech to visit our house ... he was pleasant and knowledgeable. THANK YOU Nicholas!

Alyssa B
9/16/2019
Joseph was so nice and went above and beyond to remove mice in traps and set more for me, even though they were just out for a respray.

Keith G
9/16/2019
I heard him pull into the driveway and get out of the truck. I heard him get back in the truck approximately 3 minutes later and leave. I went outside and there were spider webs and other webs on my front porch. So I can only imagine how hard he worked on the rest of the house. I want my money credited to my credit card and I want to stop your service.

jmmaerki
9/16/2019
Thanks so much! I am not there during the service, but my Dad is and says you guys are super thorough - appreciate you and your attentiveness :)

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