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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
kk4green
9/15/2019
Great job! Very thorough, explained options and what he was going to do.

S
sharon a
9/15/2019
Jerome came to the front door to let me know he was here to do a pest treatment. He did a thorough job of de webbing and spraying. Very personable.

Andy C
9/15/2019
Very kind and respectful in dealing with customer. Highly respectful individual.. im highly satisfied .. thank you very much..

F
Fbrune
9/15/2019
Justin called to tell us that he was on his way 20 minutes before he arrived. When he arrived he got right to work. Made some recommendations for the yellow jackets. He even said what we had to do and in what time frame. Thanks Justin.

Jeff G
9/14/2019
A new technician came out the day after my initial service and went around the entire house clearing the spider webs away that were missed. He was very thorough and apologized.

A
Anthony i
9/14/2019
Very disappointed. Your salesman painted a much different outcome than what I observed today. I watched your employee walk by one side of my house and never sprayed a drop. He had the sprayer arm in the opposite hand and was looking out towards the street I Have spider webs with spiders in them still on the front of my house and the side of the garage. Your salesman also said you spray for miles and chipmunk holes in the flower beds. Chipmunks aren’t even mentioned on today’s sheet and I have three huge chipmunk holes in my front flower bed. Very disappointed.

J
jocelynafable
9/14/2019
Anthony was very nice and knowledgeable of what he was doing. He did a great job. We’re grateful for his service.

Bethany P
9/14/2019
Zero stars! How dare you even show up! 6:45 in a Saturday when I was told around 3:30. I’ve never been so disappointed in a company before! I am canceling my arrangement with you all effective immediately!

D
Donnelle
9/14/2019
Miguel was exceptionally informative. He explained what he was doing. Answered all my questions and concerns. Then proceeded to take care of business. Talk about the WOW factor. This man deserves a 5 star WOW. I actually was impressed to have someone make me feel like my money was well spent. Thank you Miguel

L
Liesl S
9/14/2019
Montel was professional and attentive. I was glad he acknowledged the notes on my account to be careful of the fenced area of our Sacada Tortoise. He was thorough and did a good job!

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