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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
spinosi300
9/11/2019
Erin Thank you for a great job. Can’t believe you worked so late in the day but thanks for coming to my home same day as I called. Appreciate the quick service!

L
Laura F
9/10/2019
We have found four, huge dead rats since treatment. We were happy for that. But, we need to have more treatments for that, as we live next to a large, vacant lot where the rodents come from. I am unhappy that we were not informed when technician would come. If so, we could have kept dogs inside during treatment of the back yard.

R
Rebecca M
9/10/2019
Richard was so thorough and went above and beyond in helping me with my rat situation. He was up in the attic and on top of the roof. He really helped put prospective on my situation and even gave me more tips on how to further control the problem. He is great! I will definitely request him every time!

D
Dosky
9/10/2019
He got Great people’s skills. And he did what I asked for and more.

J
Jane P
9/10/2019
Shawn Geubele was by far the best and most thorough technician that has been to y home. He cleared spider webs on my windows, thoroughly walked arund my property and gave me some helpful hints about spiders. You should give him more than $5.00 because this is good advertising for your company. I wa really Wowed by his attaention to detail and made it a point to go outside and let him know. Jane Petty 2370 Archer Lane N Plymouth MN 55447 p.s please note that there is no "Minnesota spot" on the website to leave a review when you click on one of the links---I sugget you fix that, I almost clicked Chicago

S
Sarah
9/10/2019
Brooks was fantastic , very thorough. He cared to solve my problem!

sergey.kardash
9/10/2019
Jonathan was very professional. Made sure the kids and the pregnant lady was out of the house during the treatment. Educated the family on different spider types. Overall very satisfied with the service performed. Would definitely recommend him to neighbors/other clients.

E
Eloise N
9/10/2019
Crystal Lee was conscientious and thorough with the inside and outside treatments. She paid attention to details like the cracks in the sidewalk to the front door. Her service was superior to the previous company who claimed to do the same thing.

H
Herbert B
9/10/2019
I told the Tech to spray the house on the inside after he was done doing the outside. Never spray the inside just left without doing the inside when he was told.

K
Kelly
9/10/2019
He did such a great job. We had another company before that would only be here a few minutes to quickly spray and leave. But he took the time to explain everything, to get rid of webs and then did took his time spraying and setting up traps. We are so happy with the service!

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