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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

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Charles L
9/10/2019
Israel was right on time, courteous and friendly, and did a thorough and outstanding job. Even used foot coverings over his shoes while inside the house. Well done!

D
Danielle N
9/10/2019
Kenneth was very friendly and knowledgeable. He answered all of my questions.

rach13campo
9/10/2019
Gene was the second technician to visit our home. Our first guy was good, but Gene is an expert. He was extremely thorough and took the time to give us pointers and explain specific things to us. I recommend Aptive, and most importantly, Gene. He is now our preferred technician, and I trust we are being taken care of.

brenda.jacobs.nv
9/10/2019
He was on time and very friendly. He had me read and sign the welcome package and was very efficient and thorough completing the job. Thank you

Tom K
9/10/2019
Stacey was excellent. This was my first time with Aptive. It was so much better then I expected. She answered all questions and never rushed me when I asked them. You have a real jewel working for you. Thanks. Tom Kurtz

C
Carolyn S
9/10/2019
Technician was very professional and polite. Introduced himself with a smile when first arrived , confirmed with me what was to be done, advised me how long procedure would take and that when completed my signature will be needed. Thanked me for allowing him to do treatment and advised me next visit will be in 30 days.

S
Susan
9/10/2019
Phillip went above and beyond addressing all areas of concern.and paying special attention to spider webs on the exterior of the house, as requested. He even advised that I should protect my puppy by keeping her confined to an area not sprayed for 2 hours, to be safe. Thank you Phillip for taking such pride in what you do!!!

Brittany R
9/10/2019
Steve did a great job thank you for your service, attention to detail, and hard work it is appreciated!

E
Ellen T
9/10/2019
Miguel was incredibly polite, engaging and thorough. He was not afraid of my dogs (just your regular dogs who bark at trucks. And doorbells). He explained everything he was doing and said he was a technician so I would see him next time, which is a good thing, less fly by night. I should say that I like how well identified your truck and uniforms are.

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Kiran M
9/10/2019
Ed Rising did an excellent job! He went above and beyond to resolve the wasp problem. He was well equipped to tackle wasp nest over 20 feet high. Thank you Ed, Mull Residence 2007 Country Club Dr Doylestown, PA 18901

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