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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

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mikelecocq30
9/10/2019
I had my house sprayed twice by this company and I paid them for their service $110.00 I noticed no difference in fact I had five large cockroaches in my house after they sprayed so I fired them and they said they would charge me another $225. What a rip off don’t hire this company $335. For no more than 10 minutes of work and it didn’t work

S
Stephen M
9/10/2019
Very through and polite. I will be requesting. Terrance to do my service in the future

Debbie G
9/10/2019
Did a great job. Knows his stuff. Lets hope he has taken care of our mouse problem.

L
Laura E
9/10/2019
The technician, Steve did my front yard but due to my fault because I was not home couldn't access backyard. He left notes in an email informing of this and said to call for someone to return to do the backyard. I appreciate that ! It was dopey me who forgot to check the app for my September appointment. Thank you , Steve !

tygosch1
9/10/2019
Both gates were left unlocked and open. We are still seeing spiders and other bugs around the house in the eves and starting to work their way inside.

Paul K
9/10/2019
Best guy I've had for pest control in a long time. Very attentive. Got every corner like I asked.

S
Stephen S
9/10/2019
A technician never came to my door to let me know that they were at my house. I have been working in my home office this morning. How am I to know they did what they said? How do I know they treated out 30' from the property as was advertised? Why didn't the technician knock on my door to let me know he was here? In talking to the salesman who sold me the service yesterday (9-9-19), he said he made a note so that the technician would treat inside near my kitchen for ant problems I've had in the past. Again, since I did not know anyone was here, this never happened. Am I also to assume that he opened my gate and treated around my house in my backyard, which is gated, before letting me... Read More

J
Jen
9/10/2019
Stephen came and finished the application quickly. He left a note to let us know he was there, as we had just stepped away from the house briefly.

N
Norman W
9/10/2019
The tech, (I believe Rodney was his name) arrived at my house and was polite and explained what he was going to do. He inquired if I had any problems that needed to be dealt with other than the quarterly treatment and then immediately started the treatment. He finished his work promptly and notified me when he was done.

lizzkb
9/10/2019
He was really friendly, thorough and knowledgeable. He explained what he was doing and gave me a list of what to expect

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