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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
L
Laurie R
9/7/2019
Great customer service! He was on time, notified us that he was on his way. Explained the process and what to expect. Very happy, highly recommend!!

Bob R
9/7/2019
Logan was excellent. Very good demeanor and helpful with all of my questions concerning my insect problems. one of the best technicians I've ever had come to my home, and i am counting every type of service I've ever had done, not just pest control.

D
Donald S
9/7/2019
Your tech was very service oriented and paid attention to any specific requests or concerns that I had. He as very focused on getting the job done correctly and quickly. He deserves a $5.00 bonus for the work he did on my property.

H
Harout
9/7/2019
Rick was very patient and helpful. He made sure all concerns are addressed and completed everything on timely manner.

Marilee B
9/6/2019
Frank was great--very thorough. He asked questions and was super cooperative with our crowded house! He also answered all of our questions--very nice, knowledgeable guy!

Tara H
9/6/2019
I’m afraid I’ve forgotten the two men’s names who came to service the house but they were very polite and knowledgeable giving me information for how to deal with mosquitos.

E
Esther
9/6/2019
Professional and listened to requests well. Sprayed and explained areas that I had concerns with. Appreciated coming on time and stayed in an efficient manner.

J
Joseph E
9/6/2019
Very knowledgeable about different insects and treatments. It was a very hot day yesterday and he was in great spirits 👍

barb.estrada
9/6/2019
Hubert was very professional and respectful. He identified himself, conducted his service call staying in proper and complete uniform. Hubert conducted his job so very professionally, I was visibly impressed with his positive attitude. You have gained a permanent customer! As a military veteran of 20 years, your employee has excelled in his job performance. I will recommend this company based on the total outcome of his service call. Job well done! Thank you Hubert. Barbara Estrada SFC (R), U.S. Army Killeen, Texas

J
Jim V
9/6/2019
I was able to discuss all my concerns with Kayla. She was very professional and handled all my questions. I was impressed with her knowledge. She did a great job.

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