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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
J
J J
9/7/2019
I was very impressed by his service today which was courteous and supportive.

N
Nacaira
9/7/2019
Super job. Nice tech, put my worries at ease and was very informative. Thank you

M
marty r
9/7/2019
Still saw lots of webs the next day-got my bill, which I thought would be 45 dollars instead of the 95!!! that I was quoted. Also, when I called about the change of days the lady I spoke to said the bill would be reduced by 20 dollars. So far I am not impressed by this company

mrusc96pix
9/7/2019
So we received our completion report from yesterday's service, and I find it hard to believe that any service was completed. Just took a look around our backyard to find multiple ares (just on one side of the house) with spiderwebs, spiders all in tact. What was actually done?

S
Sheila C
9/7/2019
The technician did not ring the doorbell, he needs to come back and treat the inside and check the traps in the attic. I am not a happy customer. Sheila Carter.

V
Victor L
9/7/2019
I was most impressed and surprised when technician Lamar Vance stopped by my house on his way home after work to ascertain that my bee issue was under control. Considerate and professional followup work conducted by Lamar. Thank You

S
Susanne B
9/7/2019
Outstanding service! Jose was thorough, professional & courteous. Went beyond what I expected & asked questions to make sure he treated everything needed. Looking forward to using Aptive for future services.

R
Ramiro B
9/7/2019
Johnny was courteous. He explained to us the treatment that he would be doing. My wife asked him some additional questions about the different roaches and what we had in the house and he explained it thoroughly. I comment him for doing a great job and having knowledge of his job.

C
Cproctor8020
9/7/2019
Pedro was amazing, very honest, helpful, and friendly, I would like him to come out every time to do the treatment on my house please, thank you

Michael B
9/7/2019
Lawrence, our technician, was professional and thorough. He also removed hornets nests from the shed

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