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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
M
Matt
8/30/2019
Technician was professional and very helpful. I thought he went above and beyond the standard care.

labzanderson
8/30/2019
Steven was very considerate and friendly. He was willing to do whatever I felt was needed.

Dina K
8/30/2019
Did awesome job !!!very professional. Covered all areas I asked him. Also got rid of all the yellow jackets

L
Luis G
8/30/2019
Very good service, John Henry did a good job around the house and above on the eaves

ladybugamari
8/30/2019
When did he come. Do he not. One in the home. Who came. I never met him. We are all home. I’m confused that it says completed

L
Lucille B
8/30/2019
Very thorough and very polite. Jeff explained in detail what he was going to apply to my lawn.

Wendy O
8/30/2019
Professional, friendly, knowledgeable. Efficient, addresses any concerns, answers questions. If you have dogs that you need to get inside or outside, they are patient and work with you. Happy and positive. easy to talk to/ask questions Always make sure to let you know what they’re doing, how long it will take, and let you know when they’re done.

V
Vanessa
8/30/2019
The tech found bees and made sure to spray the nest. He was always very helpful in explaining and asking if there was anywhere of concern.

vickieffie
8/30/2019
Stephen Harper left me with the assurance I would not have these scary spiders everywhere. He looked at me and listened intently. I have never hired a Company to help with anything that crawls, but this was a whole new ballgame. Stephen was very personal, as well as knowledgeable. I can only say, thank you so much, as I will sleep better tonight! Vicki Baker

B
Bob M
8/30/2019
Javier came today and as usual a very positive attitude and did an excellent job. It’s a pleasure too have him come to our home.

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