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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
Irma C
8/30/2019
Jose was prompt this morning and proceeded to do the outside while we woke our guest so he could do the inside. He was very polite and was very thorough as we have had a few uninvited guest recently within the last week and it was time to respray. Jose was very thorough with the brushing outside as it was not done completely last time due to the dogs. We had them caged this time. Jose should be commended for his work ethic, very professional.

A
Anne M
8/30/2019
Amazing service and clean and tidy! The agent did an super thoughtful job and was so pleasant! Don’t use any other company because these guys are legit and care about the job they do! I’m super impressed and thankful for the quick response and eco-friendly products for my child and pets! Great price! Don’t use harmful chemicals when this company is better! Thank you!

K
Kelly A
8/30/2019
Lloyd was very thorough, helped us diagnose the problem, set a couple of traps and told us what to look for. Luckily no signs of rodent penetration or infestation. Great personality!!

K
kimberly t
8/30/2019
The technician today was Very Friendly. He did everything I asked him. He also answered my questions.

C
Cathy L
8/30/2019
Was very nice and answered all of my questions, waited for me to find my animals to put them in the garage.

Rafael C
8/30/2019
fast and great service, always professional . fast and great service, always professional

Felix C
8/30/2019
Excellent people skills and trustworthiness. Sets a very good expectation table.

tim.n.robinson
8/30/2019
Greg was helpful, knowledgeable and very courteous. He answered and treated my concerns about wasps and hornets.

Drea M
8/30/2019
Anthony was nice and professional, he was quick and made sure I didn’t have any questions

A
Alan J
8/30/2019
Elizabeth did a great job today, called ahead, explained the service was providing today. She was efficient in her task today. She saved us as your customer today. Would like to request her for future treatments.

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