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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,974 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19974 Customer Comments & Reviews

Loading Reviews ...
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Lucille B
8/30/2019
Very thorough and very polite. Jeff explained in detail what he was going to apply to my lawn.

Wendy O
8/30/2019
Professional, friendly, knowledgeable. Efficient, addresses any concerns, answers questions. If you have dogs that you need to get inside or outside, they are patient and work with you. Happy and positive. easy to talk to/ask questions Always make sure to let you know what they’re doing, how long it will take, and let you know when they’re done.

V
Vanessa
8/30/2019
The tech found bees and made sure to spray the nest. He was always very helpful in explaining and asking if there was anywhere of concern.

vickieffie
8/30/2019
Stephen Harper left me with the assurance I would not have these scary spiders everywhere. He looked at me and listened intently. I have never hired a Company to help with anything that crawls, but this was a whole new ballgame. Stephen was very personal, as well as knowledgeable. I can only say, thank you so much, as I will sleep better tonight! Vicki Baker

B
Bob M
8/30/2019
Javier came today and as usual a very positive attitude and did an excellent job. It’s a pleasure too have him come to our home.

Irma C
8/30/2019
Jose was prompt this morning and proceeded to do the outside while we woke our guest so he could do the inside. He was very polite and was very thorough as we have had a few uninvited guest recently within the last week and it was time to respray. Jose was very thorough with the brushing outside as it was not done completely last time due to the dogs. We had them caged this time. Jose should be commended for his work ethic, very professional.

A
Anne M
8/30/2019
Amazing service and clean and tidy! The agent did an super thoughtful job and was so pleasant! Don’t use any other company because these guys are legit and care about the job they do! I’m super impressed and thankful for the quick response and eco-friendly products for my child and pets! Great price! Don’t use harmful chemicals when this company is better! Thank you!

K
Kelly A
8/30/2019
Lloyd was very thorough, helped us diagnose the problem, set a couple of traps and told us what to look for. Luckily no signs of rodent penetration or infestation. Great personality!!

K
kimberly t
8/30/2019
The technician today was Very Friendly. He did everything I asked him. He also answered my questions.

C
Cathy L
8/30/2019
Was very nice and answered all of my questions, waited for me to find my animals to put them in the garage.

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