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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
J
Jean M
8/27/2019
I cannot give any comments since I was not at home when he came, so I have no idea if he did anything. It would be nice to be notified when you are coming so I can make sure I am home so I can have the dogs inside. Should I be billed the full amount when he only did half the yard?

S
Salaam A
8/27/2019
Chris was excellent. I have not had a technician like him in a long time. He exceeded my expectations. A+. All of Aptive's employees should have Chris's work ethic and commitment..

H
Henry K
8/27/2019
This was our first time having Aptive. Raymond Carricaburu was our technician. He was very friendly and introduced himself as being our technician. He did everything we asked him to do.

E
Edith
8/27/2019
Gentlemen named Larry came today. He was very kind, helpful and respectful. Explained everything he was doing to elevate an ant issue. And happily sprayed anywhere we had issues .

Alison G
8/27/2019
Very informative, professional, and prompt - was even kind enough to carry a heavy box inside from my porch.

J
Jae Y
8/27/2019
He did the most thorough and careful job I ever had for my house. 5 stars!

M
Michel T
8/27/2019
Technician was very professional and very thorough. The job was performed as promised

Rodney H
8/27/2019
He explained and killed several flying insects that have a painful sting that we thought where just some type of wasp. That is in addition to everything else he did.

craigperkinscjp
8/27/2019
Ozzie was very professional and we were very happy with the service he provided today.

L
Lonnie L
8/27/2019
Joseph came to retrieve a poor rat that had been trapped but not killed and had been thumping around in my attic all weekend. It is a terrible thing having to exterminate these intelligent living creatures, but we don’t want them living in the attic! We were so anxious and horrified after listening to it struggle from Friday night until Monday evening when Joseph finally showed up. He was calm, polite and respectful of our feelings about the fate of the poor rat. He went about his business methodically and thoroughly. Joseph has helped us in the past prepping the yard for a big party, making sure that the ants wouldn’t be crawling up my guest’s legs and onto their food. He... Read More

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