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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
cooketx
8/24/2019
Brook William's did an awesome job for us! He was complete and thorough making sure he took care of all concerns.

Jody M
8/24/2019
I was not aware anyone was returning on Friday. We were scheduled for Tuesday the 20th. The only reason I knew someone was here was a note left on my front door that said they were at my house but broke a pole and needed to come back with a ladder. No idea why or what they were doing. The note also said call to reschedule. I don't know why I need to call since I've never had to in the past. My rating is a 5 based on all other treatments. But this was confusing.

A
Angela A
8/24/2019
The technician was kind, thorough...took his time. He did a great job.

T
Tania
8/24/2019
I can't give you a rating since no one contacted me by email or phone to let me know when your technician would be here for the past 2 times. However you have your stars rigged so I can't give you any less then a 3 star rewiew in order to get it to submit my comment. Definitely not the right way to conduct a survey! I would like someone to do some interior spraying but did not know the tech would be here or I would have planned to be here to talk to them. If this happens again I will likely cancel my agreement with you.

allenymgm
8/24/2019
Kenneth did a great job! He made sure to cover all the areas where I had pest problems. He was friendly and well informed.

marilynchacon6
8/24/2019
She was courteous and sprayed all the areas as requested. Was timely and respectful of property.

J
Jorge s
8/24/2019
On time!! Very nice and took his time. Awesome work . He put booties on and was careful with my pets.

artobin84
8/24/2019
Richard called 20minutes prior to my appointment time and arrived early prepared to work. He even threw away the corps of a creepy crawly in my garage. He was nice enough to put the carcass on his truck so I wouldn't have to look at it! So nice! I hate bugs! Richard was timely, friendly and informative. Thanks Richard!

K
Kathy P
8/24/2019
Although I wasn't available, the technician left a thorough explanation on what he did.

Stephanie S
8/24/2019
The tech was great I told him the problem with the wasps and he sprayed the front yard and back around the deck

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