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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
M
Marsha V
8/23/2019
He did an excellent job spends a lot of time making sure it was all done right

Claudia F
8/23/2019
Your representative was very polite and accurate. He quickly did his job. Very respectful of our home. He represented your company excellent. Very happy with aptive.

Carl J
8/23/2019
Timely, knew his product and service available thru Aptive. Polite, customer friendly,

Kay M
8/23/2019
Very pleasant , got right to work . Was sure to ask what needs there were. Very thorough

Riley W
8/23/2019
Mr. Arron Peck arrived and done a professional job inside and outside. No complaints. I will contact you if we continue to have insect problems in the house (continue to suspect bird mites) Very small white dot but can be a bit to much. Bites, stings or crawls into your nose or eye occasionally. Thank you.

C
Christina C
8/23/2019
Sergio Garza did an extraordinary service on the home & yard. He was professional and put great products in all areas, especially under the stairs where we get lots of wasps. He’s personable and kind. We would like Sergio to be our regular provider for your services. 😊

M
Mayra G
8/23/2019
He was very attentive and courteous very nice and fast service I will Recomend to all my friends and family Thank you very much

C
Camille B
8/23/2019
I appreciate the thoroughness of the service provided. Clifford Vestol covered all of our areas of concern. I love how the pictures of work done are posted to my email so I can view the actual steps taken. Clifford deserves his 5 dollar bonus! Camille and Ted B

A
Al A
8/23/2019
Not happy at all. Specifically pointed out problem areas (spider webs, wasp nests, etc). Tech said "No problem, I've got it covered". My mistake: I should have checked before he left. Spider webs and wasp nest still present. Called customer service, was told they don't remove webs from bushes. I CANCELLED service for the second time. After I cancelled last month, they called me to find out why. Explained why. Told me they would discount my quarterly service and cover ALL my concerns. This is how they covered my concerns. NEVER AGAIN!!

r.liles8555
8/23/2019
Brad did an excellent job.i hope his trainee picks up his goodwork habits

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